Collections Specialist (Hindi/Punjabi speaker) | Remote

Overview

Remote collections role supporting overdue accounts and maintaining compliant collection processes. This position involves monitoring delinquent accounts, working with customers to resolve payment arrangements, and coordinating with other departments to resolve disputes.

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments.
• Maintain accurate and up-to-date records of delinquent accounts, including payment arrangements, communications, and invoices.
• Provide exceptional customer service while balancing customer satisfaction with effective collections efforts.
• Collaborate with other departments to resolve customer issues and disputes efficiently.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Requirements

• 1+ years of experience in Collections.
• Fluent in English (at least C1 level), with knowledge of additional language Hindi/Punjabi.
• Proficiency with Microsoft Office and Google Workspace.
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
• High-speed internet connection, personal computer, and headset.

Preferred Qualifications

• Knowledge of state and federal collection laws.

Working Hours

• 40 hours per week with 8–9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
• Shift assignments may vary, with start times adjusted to ensure coverage throughout operating hours.

Compensation & Benefits

• Competitive salary with performance bonuses.
• Friendly and supportive team.
• Opportunity to work and grow professionally at an international level.

Location

Remote