Collections Specialist (Hindi/Punjabi speaker) | Remote

Overview

This remote Collections Agent role supports the organization’s collections efforts and growth. The position involves monitoring overdue accounts, maintaining accurate delinquency records, ensuring compliant collections activities, and delivering customer service while resolving issues.

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments.
• Maintain accurate and up-to-date records of delinquent accounts, including payment arrangements, communications, and invoices.
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
• Collaborate with other departments to resolve customer issues and disputes efficiently.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to all state and federal collection laws and regulations to ensure compliance.

Requirements

• 1+ years of experience in Collections.
• Fluent in English (at least C1 level).
• Knowledge of additional language Hindi/Punjabi.
• Proficiency with Microsoft Office and Google Workspace.
• Strong negotiation skills, attention to detail, and ability to handle challenging customers.
• High-speed internet connection, personal computer, and headset.

Preferred Qualifications

• Knowledge of state and federal collection laws.

Compensation & Benefits

• Competitive salary with performance bonuses.
• Friendly and supportive team.
• Opportunity to work and grow professionally at an international level.

Location

• Remote

Working Hours

• 40 hours a week with 8–9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
• Shift assignments may vary, with start times adjusted to ensure coverage throughout operating hours.