Collections Specialist

Overview

This role is a temporary (fixed term) Billing Administrator position in Woodbury, NY.

The Billing Administrator is a key member of the customer success team. The role focuses on processing, verifying, balancing, and adjusting billing and accounts payable transactions using independent judgment. You will also manage priorities, coordinate with product specialists, support internal operations, and work directly with clients when billing issues arise. Continuous improvements in productivity are expected.

Scheduled weekly hours: 15
Number of openings: 1
Reports to: Director of Operations

Responsibilities

• Enter all new clients and billing changes into the billing software
• Run billing on the 1st and 15th of each month
• Contact clients who declined monthly billing to collect payment
• Input expenses for the management team
• Work closely with product specialists to ensure client billing is up to date
• Manage and process checks
• Approve and manage payment of vendor invoices
• Maintain and improve attrition reporting, acting as a front line defender for upgrade and downgrade opportunities

Requirements

• Knowledge of basic accounting and/or bookkeeping principles
• Excellent interpersonal and communication skills (verbal and written)
• Experience with MS Office (Word, Excel, Outlook)
• Ability to prioritize, organize, and multi-task effectively in a fast-paced environment
• Strong organizational and time management skills
• Dependable, approachable, and proactive with a positive, team-oriented attitude; able to listen and respond to client concerns

Preferred Qualifications

• Previous work experience in a billing role
• Bachelor’s Degree (Accounting preferred)

Compensation & Benefits

Not specified in the provided description.

Location

Woodbury, NY