Business Services Portfolio Manager

Overview

This role serves as the primary relationship manager and liaison to Senior Business Advisor for managed business member relationships. Responsibilities include managing day-to-day needs of larger business members, serving as the first point of contact for managed member portfolio account needs, and overseeing key lending and account onboarding processes.

Responsibilities

• Serve as the primary relationship manager for day-to-day needs of larger business members.
• Develop a strong understanding of business entity structures and discuss member needs based on each organization’s structure.
• Identify member needs and use a consultation approach to educate members on options for managing financial transactions through business services tools, resources, technology, and related cross-sell products and services.
• Act as the first point of contact for managed member portfolio account needs, including:
  • New account documentation
  • Onboarding to the core system
  • Owning account opening and onboarding procedures
• Serve as the primary contact for a portfolio of managed members, owning processes that may include:
  • Originating loans by accepting and reviewing loan applications
  • Interviewing loan applicants
  • Reviewing credit reports
  • Cross-selling loan products
• Oversee loan processes, including documentation, decisioning credit reports, and conducting closings for loans sourced by Business Advisors or from within the managed portfolio.
• Recommend credit union products and services to satisfy immediate and unexpected member needs.
• Cross-sell financial services to ensure quality service.
• Maintain compliance with all applicable regulations as required by law, including (but not limited to):
  • Bank Secrecy Act
  • OFAC
  • FACT Act
  • GLBA
  • Regulation CC (funds availability)
  • Regulation DD (TIS)
  • Other regulations required for the position
• Provide quality service by assessing member needs, advising on solutions, and assisting with transactions, which may include:
  • Opening new accounts
  • Servicing existing accounts
  • Explaining products and services that best support business members’ cash-flow needs
  • Owning the full relationship and directing/delegating based on managed member needs
• Field and direct member requests for products and services, while working to grow member relationships and accomplish credit union objectives, including expanding product/service offerings.
• Resolve problems by:
  • Clarifying member complaints
  • Determining the cause of the problem
  • Providing the best solution
  • Expediting correction or adjustment
  • Following up to ensure resolution
• Act as a liaison to Business Advisors.
• Actively participate in and complete product knowledge courses.
• Perform other duties as assigned.

Requirements

Experience

• 3 years of professional experience in a progressive financial setting.
• Experience in a business relationship management setting preferred.
• Project management experience preferred.

Education

• Associate’s degree from an accredited institution in business, marketing, finance, economics or related field (education will be verified).
• OR on-the-job experience with 3+ years in a progressive financial setting.

Licenses, Certifications, Registrations

• N/A

Skills, Knowledge, and Abilities

• Advanced skills with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Experience with analytical and reporting software preferred.
• Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing, and through insightful reports and graphic illustrations.
• Demonstrated ability to document outcomes and present information appropriately for key stakeholders and all levels of the organization.
• Demonstrated ability to multi-task and maintain composure while handling member activities and requests.
• Demonstrated ability to prepare Cash Management and loan documents.
• Demonstrated ability to perform mathematical calculations.
• Ability to work independently and collaboratively in a fast-paced environment.
• Self-starter with strong organizing and time management skills.
• Ability to adapt to change and respond positively to altered circumstances.
• Desire and willingness to learn and continually update knowledge base on financial concepts, strategies, and systems.
• Take initiative to be a problem solver and suggest process and efficiency improvements.
• Excellent interpersonal skills, including the ability to lead and collaborate with ad-hoc teams.
• Data analytics and data validation skills, including proficiency in business data analysis (MS Excel, etc.).

Compensation & Benefits

• Not specified in the provided job description.

Location

• This job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.