Overview
A financial technology organization specializing in global payment processing is seeking a Collections Specialist. The role focuses on managing accounts receivable, ensuring timely collection of outstanding balances, and maintaining positive client relationships. This position supports the financial health of the organization by efficiently managing payment processes and collaborating with internal teams to resolve payment issues.
Responsibilities
- Monitor and manage assigned accounts receivable balances and aging reports.
- Proactively contact clients regarding overdue invoices via email and phone.
- Process and post customer payments accurately and promptly.
- Create, manage, and monitor custom payment plans, ensuring adherence to agreed terms.
- Investigate and resolve complex billing discrepancies, short payments, and customer disputes.
- Reconcile negative balances such as overpayments or duplicate payments, applying or reversing temporary credits as appropriate.
- Collaborate with Billing, Finance Operations, Accounting, Treasury, and Client Support teams to address invoice issues.
- Maintain thorough documentation of collection, payment, and reconciliation activities.
- Prepare reports detailing collection status, aging trends, and high-risk items.
- Support end-of-month close activities related to accounts receivable.
- Ensure compliance with company policies and applicable financial regulations.
Requirements
- Minimum of 2 years of experience in corporate collections, accounts receivable, or customer service workflows.
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Strong communication, active listening, and negotiation skills.
- Exceptional attention to detail and organizational capabilities.
- Proficiency with Microsoft Office Suite, intermediate-to-advanced Excel skills, and standard accounting software.
- Ability to work independently, manage multiple priorities, and maintain professionalism in challenging client situations.
Preferred Qualifications
- Foundational knowledge of debt collection laws and commercial regulations.
- Experience with enterprise CRM or ERP systems, ideally HighRadius and Microsoft Dynamics Great Plains.
Compensation & Benefits
- Base salary range: $57,420 to $60,000 per year.
- Eligibility for an annual performance-based corporate bonus.
- Comprehensive medical, dental, and vision insurance plans.
- Generous parental leave policies.
- 401(k) plan with company match.
- Work-from-anywhere geographic flexibility.
- Unlimited paid time off (PTO) policy.
Location
This is a remote position with geographic flexibility allowing work from anywhere.
Equal Opportunity
The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.