Collections Support 3

Overview

Remote role.

This senior-level position manages a complex portfolio of past-due commercial accounts. The role focuses on securing payments, mitigating credit risk, and improving recovery workflows to enhance overall recovery performance.

Responsibilities

• Manage daily communications with medium to high-risk past-due commercial customers to secure payments and resolve balances.
• Educate customers on account terms and resolve complex delinquencies through clear, effective communication.
• Monitor and manage shared inboxes to promptly address payment inquiries and disputes.
• Analyze account details and transaction history to identify delinquency causes and determine collection strategies.
• Negotiate payment plans and settlements within authorized risk guidelines.
• Ensure compliance with the Fair Debt Collection Practices Act and regional regulations during all customer interactions.
• Accurately document collection activities and account modifications in the collections system.
• Collaborate with internal teams to resolve disputes and remove payment barriers.
• Clarify contract terms and payment obligations to support long-term account health.
• Meet or exceed service level objectives related to productivity, quality, and recovery effectiveness.
• Work with leadership to integrate AI and automation technologies into operational processes.

Requirements

• High school diploma or equivalent and 3–5 years of experience in high-volume, complex B2B or commercial collections.
• Knowledge of the Fair Debt Collection Practices Act and ability to apply it to risk decisions.
• Intermediate computer skills and adaptability to new platforms.
• Strong decision-making, analytical, problem-solving, and communication skills.
• Effective time management and prioritization in deadline-driven environments.
• Successful completion of a background check.

Preferred Qualifications

• Associate’s degree or higher in Accounting, Finance, Business Administration, or related field.
• Self-motivated with a commitment to continuous professional development.
• Proficiency with Google Workspace.
• Experience with enterprise platforms such as Salesforce, PeopleSoft, and Genesys.

Compensation & Benefits

• Pay range: $21.80 - $24.10 per hour.
• Compensation varies based on qualifications, skills, and role proficiency.
• Eligibility for commissions or bonuses depending on position.

Benefits include:

• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off.
• Health savings and flexible spending accounts.
• Life and disability insurance.
• Tuition reimbursement.

Location

Fully remote.

Equal Opportunity

An equal opportunity employer committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.