Commercial Accounts Auditor

Overview

A growing organization is seeking a Commercial Accounts Auditor to manage key commercial client relationships and ensure project accuracy and compliance. This role serves as the central communication point across internal teams and partners with sales leadership to identify growth opportunities and strengthen client partnerships.

Responsibilities

• Review project files, estimates, and invoices for accuracy, contract compliance, and alignment with client requirements.
• Submit invoices and manage documentation through client and vendor portals.
• Investigate and resolve invoice discrepancies, service issues, and client concerns with timely follow-up.
• Act as the primary communication hub for clients, vendors, and franchise partners, providing clear and consistent updates.
• Analyze data to identify root causes and implement resolutions balancing cost, quality, and speed.
• Manage multiple files, work orders, and priorities in a fast-paced environment.
• Collaborate across teams to support project transitions, process improvements, and operational efficiency.
• Guide franchise partners on invoicing and documentation best practices.

Requirements

• Proficiency with Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects, prioritize effectively, and meet deadlines with strong attention to detail.
• Solid problem-solving skills and ability to analyze information and resolve issues independently.
• Minimum 2 years of experience in client service, billing, auditing, or operations support.
• Experience with restoration industry platforms such as Restore 365, XactAnalysis, Xactimate, or equivalent tools.
• Required experience with Cotality products, including Workspace, Estimate, and Validate.
• Understanding of hazardous materials handling (asbestos, lead paint, mold, IICRC standards), unsanitary water categories, and time-and-material estimating programs.

Working Conditions

• Remote work with some travel required.
• Availability to work nights or weekends during catastrophic (CAT) events.

Compensation & Benefits

• Salary range: $70,000 - $75,000 annually.
• Medical, dental, and vision insurance starting the first day of the month after hire.
• Competitive 401(k) match.
• 15 days of paid time off, plus 10 paid holidays and 2 floating holidays.
• Opportunities for career advancement and professional growth.

Location

Remote position with some travel required.

Equal Opportunity

The employer is committed to equal employment opportunity and does not discriminate based on race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications as required by law.

Pre-Employment Screening

Employment is contingent upon successful completion of background check and drug screening in accordance with applicable laws and regulations.

Additional Information

Applicants with disabilities who require accommodations during the application process are encouraged to request assistance from the employer.