Overview
This role supports financial forecasting, cost allocation, and predictive financial planning across Global Customer Operations. You will lead forensic financial analysis and apply financial modeling/data science techniques to uncover trends, identify risks, and provide early visibility into financial outcomes—helping the organization shift from reactive reporting to proactive financial foresight.
You must be able to work North America business hours while operating effectively in a globally distributed environment.
Responsibilities
- Perform forensic analysis of financial data to identify anomalies, cost drivers, and risks
- Develop and maintain forecasting models for revenue, cost, and margin performance
- Provide forward-looking insight to anticipate financial impact of decisions
- Design and improve cost allocation methodologies across programs and regions
- Partner with Finance, PMO, and Operations teams to validate financial data
- Build dashboards and visualizations (e.g., Power BI) to communicate insights
- Integrate data from multiple systems for comprehensive analysis
- Collaborate cross-functionally to support financial and strategic decisions
Requirements
- Bachelor’s degree in Accounting, Finance, Economics, or related field
- 7+ years of experience in financial analysis, forensic accounting, or planning
- Strong experience with forecasting, modeling, and cost analysis
- Advanced Excel skills
- Power BI and Alteryx
- Data Modelling and Predictive Analytics
- Experience working with large datasets
- SQL, Python, JavaScript
- Power Automate and Power Apps
- Self-starter who can work with limited direction and deliver against aggressive deadlines
- Customer-first mentality
- Ability to manage competing and changing priorities while maintaining a balanced, methodical approach
- Ability to tailor communication to the audience to ensure understanding and consensus
- Ability to work independently and as part of a virtual team
- Proven ability to influence and build trusted working relationships
- Commitment to staying current with competitive developments and generating new ideas
- Excellent communication, presentation, and interpersonal skills
Compensation & Benefits
- Annual pay range: $104,000 - $166,100 USD
- Discretionary incentive bonus may be available for non-Sales employees; Sales employees may be eligible for sales commission
- Comprehensive benefits package, including:
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Compliance with Paid Family Leave and other applicable leaves of absence
Location
Primary location corresponds to the top location listed in the posting (if multiple locations are available).