Credit and Collections Administrator II

Overview

This remote role is for a Credit/Collections Administrator II (full-time, experienced level). The position focuses on collecting payments from delinquent customer accounts, resolving account issues, and helping keep past-due balances from aging beyond 90 days.

Responsibilities

• Collect on delinquent accounts using standard collection procedures and follow-up processes.
• Prioritize accounts to effectively reduce past dues for the assigned portfolio.
• Communicate clearly to determine issues and barriers to payment.
• Provide customer service and resolve account disputes by researching, collaborating, and completing required documentation.
• Communicate effectively via telephone and email with customers and internal stakeholders.
• Process customer payments.
• Maintain diligent account notes for each assigned account.
• Manage team mailboxes.
• Utilize Microsoft Office tools to support data analysis and document creation for collection activities.
• Escalate accounts that are not responding to collection efforts to management for further review.
• Learn and become proficient in new systems.

Requirements

• High School diploma or equivalent.
• 2–3 years of Collections/Accounts Receivable experience.
• Ability to work remotely.

Preferred Qualifications

• Associate’s degree or higher in Business Administration.
• 3–5 years of collections experience.
• Experience in Oracle, ManMan, GetPaid systems.
• Proficiency in Excel.

Compensation & Benefits

• Hourly salary range: $21.10 - $25.00.
• Actual compensation may vary based on geographic location, work experience, education, and skill level.

Benefits include:

• Competitive compensation
• Excellent healthcare including medical, dental, vision, and prescription coverage
• Short- and long-term disability plus life insurance (cost paid fully)
• Retirement Savings Plan (401K) with dollar-for-dollar match, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan (discounted stock purchases)
• Tuition assistance for undergraduate and graduate level courses

Location

• Remote opportunity.
• Travel: 0–20%

Additional Information

• This position is not eligible for employer-based visa sponsorship.
• Application is anticipated to close on November 13, 2026; the employer may extend the posting and review applications on a rolling basis.