Credit and Collections Manager

Overview

This role is responsible for leading the Credit and Collections function for the AMER region. You will be a hands-on people leader accountable for delivering reliable operational outcomes through your team, strengthening credit and collections controls, and partnering cross-functionally to reduce risk, improve cash performance, and support quote-to-cash priorities across AMER.

Due to business needs, the employer is looking for someone in PST.

Responsibilities

• Lead day-to-day Credit and Collections operations through a team, ensuring clear priorities, service levels, controls, and escalation paths.
• Manage, coach, and develop team members by setting expectations, providing regular feedback, supporting career growth, and building a culture of accountability and continuous improvement.
• Oversee credit assessment, credit limit management, credit monitoring, collections, disputes resolution, and customer account reviews.
• Review and approve complex or escalated credit check requests in line with approved credit policies, risk appetite, and business needs.
• Use credit risk analysis and portfolio insights to identify emerging customer risk, recommend mitigation plans, and communicate trade-offs to stakeholders.
• Partner closely with Sales, Customer and Partner Advocates, Sales Operations, Revenue, Accounting, and IT to align credit decisions, resolve customer issues, and protect the organization’s financial position.
• Design and execute collections strategies that improve timely recovery of outstanding debts while maintaining a thoughtful customer experience.
• Establish team targets, operational priorities, and performance routines for key metrics, including DSO, Collections Efficiency Index, aging, average days delinquent, dispute cycle time, and write-off trends.
• Review monthly and quarterly Accounts Receivable subsidiary and general ledger reconciliations, AR aging analysis, allowance for doubtful accounts, bad debt provisioning, and AR flux analysis.
• Own or contribute to updates for the Credit Check Policy, Collections Policy, Allowance for Doubtful Accounts Policy, and Write-Off Policy.
• Lead process improvement, automation, documentation, and control enhancement efforts that increase scalability, accuracy, and team effectiveness.
• Coordinate audit requirements for internal and external auditors, ensuring timely, accurate responses and appropriate remediation of findings.
• Communicate operational performance, risks, decisions, and recommendations clearly to leaders and cross-functional stakeholders.
• Support ad hoc projects and related finance initiatives as business needs evolve.

Requirements

• Degree in Accounting, Finance, Business, or a related field.
• 7+ years of progressive experience in Accounts Receivable, Credit, Collections, Order to Cash, or a related finance operations function.
• 3+ years of people leadership experience, including responsibility for coaching, performance management, prioritization, and team development.
• Strong knowledge of credit management, collections, disputes, AR accounting, reconciliations, allowance for doubtful accounts, write-offs, and related controls.
• Experience leading operational processes in a multinational, shared services, BPO, SaaS, technology, or similarly complex environment.
• Demonstrated ability to use data, metrics, and root-cause analysis to improve operational performance and influence decisions.
• Strong stakeholder management skills, with the ability to partner with Sales, Accounting, Revenue, IT, Customer Support, and other cross-functional teams.
• Excellent written and verbal communication skills, including the ability to explain credit and collections decisions, risks, and trade-offs clearly.
• Experience improving processes, strengthening controls, creating documentation, and supporting audit requirements.
• High attention to detail, strong judgment, and the ability to balance strategic priorities with hands-on operational execution.

Preferred Qualifications

• Experience with Oracle Fusion.
• Proficiency with major ERP and accounting systems such as SAP, NetSuite, or similar platforms.
• General ledger, revenue accounting, billing operations, or broader quote-to-cash experience.
• Experience implementing automation, reporting dashboards, workflow improvements, or system enhancements for AR, Credit, or Collections.
• Experience leading teams through change, transformation, or operating model improvements.
• CPA preferred.

Compensation & Benefits

• Base pay ranges for new hires in the United States (by geographic pay zone):
  • Zone A: $135,900 - $177,425
  • Zone B: $122,310 - $159,683
  • Zone C: $112,797 - $147,263
• This role may also be eligible for benefits, bonuses, commissions, and equity.

Location

• PST (due to business need).
• Pay ranges provided for new hires in the United States across three geographic pay zones; confirm the zone for your specific location with your recruiter.

Additional Information

• Identity verification (which may include use of biometric data) is a condition of employment for employment fraud purposes.