Credit & Collections Manager

Overview

This role involves leading the Center of Excellence for Credit and Collections across multiple business units focused on chemical safety, jobsite safety, and facility safety products. The Credit and Collections Manager will oversee accounts receivable processes, monitor accounts, facilitate timely collections including dispute resolution, and maintain accurate records and reporting. The position also includes developing and managing policies and procedures to optimize cash flow and maintain positive relationships with internal and external customers.

Responsibilities

• Manage the end-to-end accounts receivable process, including credit management, cash application, and collections.
• Supervise, train, and mentor staff to ensure high performance and professional development.
• Lead implementation of AR automation tools to enhance efficiency and reduce manual efforts.
• Develop and execute collection strategies to reduce delinquency and improve Days Sales Outstanding (DSO).
• Review escalated customer issues, provide solutions, and facilitate collections.
• Collaborate with Sales and Customer Service to resolve payment issues while preserving customer relationships.
• Oversee accurate cash applications and reconcile unapplied cash.
• Perform financial and credit analysis for new customer applications, past due accounts, and high-risk customers to determine credit limits.
• Review accounts receivable aging reports to assess collection status and evaluate collection policies.
• Audit delinquent accounts to ensure maximum collection efforts before assigning bad-debt status.
• Support month-end close by preparing AR-related reports, reconciling general ledger accounts, and booking AR reserve adjustments.
• Maintain documentation for credit approvals, disputes, and escalations.
• Prepare monthly reports for senior leadership on AR aging, collection metrics, and cash flow forecasts.
• Monitor and recommend ERP enhancements related to accounts receivable to increase efficiency and reduce errors.
• Collaborate cross-functionally to identify inefficiencies and support improvements in the order-to-cash process.

Requirements

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum of 7 years of experience in credit and collections, including at least 3 years in a managerial role.
• Experience with FIS GETPAID AR automation software.
• Proficiency with financial software and ERP systems; experience with Infor XA and Syteline is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to present data and insights clearly to leadership.
• Experience leading teams, including setting performance standards and providing ongoing feedback and training.

Preferred Qualifications

• Proficiency in Microsoft Office applications, especially Excel.
• Strong initiative and willingness to collaborate across departments beyond Accounting and Finance.

Compensation & Benefits

• Competitive base salary range: $105,000 to $120,000, with actual salary dependent on location, experience, and performance.
• Eligibility for an annual incentive plan based on company and business unit performance.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Flexible work hours and alternative work arrangements depending on role and business needs.
• 401(k) plan with company match.
• Company-paid short and long-term disability insurance.
• Generous paid time off, personal days, and employee wellness programs.

Location

Headquartered in Deerfield, Illinois, with operations across multiple countries including the USA, Canada, China, Japan, UK, Netherlands, Italy, Romania, and Germany. This role is based at the headquarters location.