Credit & Collections Specialist (EST Time zone)

Overview

This role supports Accounts Receivable in a territory with limited management oversight. The primary purpose is to manage assigned customer accounts and develop them into strong, consistent cash-generating zones. Responsibilities include customer credit, collections, invoicing, and dispute resolution.

Responsibilities

• Ensure accurate, current Accounts Receivable positions for assigned accounts through collections, credit work, research, and analysis.
• Establish and maintain appropriate credit limits by analyzing DSO and external credit risk management tools and reports.
• Build and maintain cross-departmental relationships to resolve invoicing discrepancies quickly.
• Drive prompt payment for assigned accounts through consistent telephone, email, and written communication.
• Support customer retention through daily communication; develop strategies to achieve on-time payments and prevent credit hold status.
• Assist with audit support collection and bad debt analysis.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.

Requirements

• 3+ Years Collection experience preferred.
• Bachelor’s Degree or equivalent work experience required.

Preferred Qualifications / Skills

• Strong communication, attention to detail, and organizational skills.
• Proficiency in Microsoft Excel.
• SAP experience a plus.
• Salesforce experience a plus.
• GetPaid experience a plus.

Physical Requirements

• Ability to sit up 75–100% of applicable work time.
• Ability to use hands and fingers to feel and manipulate items (including keyboards) up to 100% of applicable work time.
• Ability to stand, talk, and hear for 75% of applicable work time.
• Ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close vision: ability to see clearly at twenty inches or less.

Travel

• Occasional (up to 5%) travel may be required based on business need.

Compensation & Benefits

• $62,285.00 – $65,000.00 (plus $10,000.00 KPI Bonus)
• Medical, dental, and vision
• Life insurance
• 401k
• Paid time off

Location

Headquarters is in Lexington, Massachusetts.

COVID-19 Vaccination / Testing Requirements

If federal, state, or local COVID-19 vaccine mandates become effective and enforceable, the successful candidate for applicable roles will be required to be fully vaccinated against COVID-19, unless granted an accommodation due to medical or sincerely held religious belief, or another legally required exemption.

For roles requiring vendor credentialing or other facility entry requirements, candidates must comply with facility credentialing requirements, including vaccine requirements.

For all positions, vaccination against COVID-19 is encouraged. The successful candidate must be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, unless granted an accommodation due to medical or sincerely held religious belief or another legally required exemption.

EEO

The organization provides equal opportunities in hiring, promotion, advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national or social origin, disability, veteran status, and other protected characteristics.

ADA / Reasonable Accommodation

If reasonable accommodation is needed for completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, request accommodations through HR.