Credit & Collections Specialist - Remote

Overview

A healthcare organization is seeking a remote Credit & Collections Specialist I to join their Client Accounts Receivable (AR) Collections team within Revenue Cycle Management (RCM). This role involves working with physician offices, hospital laboratories, attorneys, and internal customers to address client needs accurately and efficiently, focusing on reducing accounts receivable balances over 60 days.

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST

Application Deadline: May 8, 2026

Pay Range: $17.75 - $18.50 per hour

Responsibilities

• Follow standard operating procedures (SOPs) to reduce aging accounts receivable balances over 60 days
• Conduct outreach to customers via phone, email, and letters
• Handle sensitive information confidentially
• Prepare account resolution updates for various leadership levels
• Document all collection activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for potential litigation
• Communicate with operations management, physicians, attorneys, and internal customers by telephone
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects or assignments to identify and measure financial implications
• Analyze and identify areas for process improvement and education

Minimum Qualifications

• High School Diploma or GED equivalent
• At least 1 year of relevant healthcare billing experience

Preferred Qualifications

• Minimum 1 year of experience in a call center, customer service, or collections environment

Additional Job Standards

• Experience meeting deadlines and weekly goals
• Proficiency in Microsoft Office products, including Excel
• Ability to compile and organize data
• Critical thinking skills with a basic understanding of medical and computer skills
• Ability to work independently and manage time effectively
• Dedicated, quiet workspace free from distractions
• Internet download speed of at least 50 Mbps (no satellite internet)
• Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported)

Compensation & Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, Vision insurance
• Life insurance
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• 401(k) retirement plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees working less than 20 hours, casual, intern, or temporary employees are eligible only for the 401(k) plan. Employees on a 7 on/7 off schedule receive all benefits except PTO or FTO.

Equal Opportunity Statement

The organization is an equal opportunity employer committed to inclusion and diversity. Employment decisions are based on business needs and individual qualifications without regard to race, religion, color, national origin, sex (including pregnancy or related conditions), family or parental status, marital status, sexual orientation, gender identity or expression, age, veteran status, disability, genetic information, or any other legally protected characteristic. Applicants with arrest or conviction records will be considered in accordance with applicable law.

Accessibility

Individuals with disabilities who need assistance using online tools to search and apply for jobs or require accommodations are encouraged to seek support through the organization's accessibility resources.