Credit Controller

Overview

This role involves joining the Finance team as a Credit Controller, supporting accounts receivable processes and cash collection as the organization scales globally. The position focuses on timely collections, maintaining positive customer relationships, and improving credit control practices and systems.

Responsibilities

• Proactively manage cash collection by setting up Direct Debit templates and communicating with customers.
• Follow up on outstanding invoices through phone, email, and CRM tools; monitor customer credit accounts and payment terms.
• Collaborate with Sales, Onboarding, Customer Success, and Finance to resolve billing issues or disputes as a cross-functional partner.
• Prepare regular debtor reports, including comments assessing customers’ creditworthiness, for management review and to support cash flow forecasting.
• Ensure adherence to the credit control policy; amend it where necessary and adopt new frameworks for credit control areas such as recognition of bad debts.
• Contribute to the implementation of software tools including ERP, internal query management, and an Accounts Receivable portal.
• Support month-end closing and audit activities related to receivables.

Requirements

• 2+ years of relevant experience in Accounts Receivable management, preferably in a tech-driven company with international clients and multi-currency accounts.
• Comfortable using accounting software (NetSuite or similar) and CRM tools.
• Strong communication and negotiation skills with customers and internal stakeholders; customer-centric mindset.
• Highly numerate with analytical skills and strong attention to detail.
• Ability to take initiative and work with minimal supervision in a rapidly changing environment.
• Problem-solving, hands-on approach with common sense; able to engage multiple stakeholders and challenge responses when needed.
• Flexible and adaptable to change, including working with new systems.
• Interest in ecommerce and working in a start-up environment.

Preferred Qualifications

• Experience working with multi-currency accounts and global collections within a fast-paced environment.

Compensation & Benefits

• Competitive base salary, reviewed regularly as experience and impact grow.
• Stock options.
• Generous PTO, including public holidays plus your birthday off.
• Private healthcare.
• Pension contributions.
• Wellness benefits.
• Mental health support.
• Enhanced maternity and paternity leave.
• Flexible working arrangements with trust and autonomy to manage your own time.
• Work abroad for 4 weeks a year.
• Quarterly team offsite budget.
• Thursday happy hour.
• Breakfast Mondays.

Location

Flexible working is supported; specific work location details were not provided in the original posting.

Diversity & Equal Opportunities

The organization is committed to building a team with varied backgrounds, skills, and views and promoting diversity and equality.