Customer Accountant I

Overview

This role supports day-to-day implementation activities and manages collections-related operations. Responsibilities include troubleshooting implementation issues, coordinating with vendor and collections partners, performing reconciliations to ensure accurate billing, and maintaining compliance with SOX controls, policies, and procedures. The role also provides direct subject matter expertise support to the Client Banking Manager.

Responsibilities

• Assist with daily implementation activities, including coordinating meetings, managing vendor interactions, and completing reporting.
• Troubleshoot and resolve issues that arise during the implementation process.
• Maintain positive vendor relationships through high-quality customer service.
• Oversee quality assurance for team tasks, including chargeback and return check efforts.
• Coordinate with collection vendors when errors or identified issues occur.
• Address service issues and collaborate with various departments to identify and resolve operational challenges.
• Identify situations impacting customers and implement timely solutions to enhance customer service.
• Reconcile vendor accounts and statements to ensure accurate billing.
• Conduct daily and monthly reconciliations of collection programs nationwide.
• Manage daily collection escalations from collection partners.
• Match reports and resolve daily discrepancies related to collections and, occasionally, chargebacks.
• Provide strong communication, problem-solving, organization, and delegation.
• Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.
• Adhere to SOX controls, company policies, and procedures.
• Perform additional duties as required.

Requirements

• Minimum of 3 years of experience in accounting or accounts payable.
• At least 3 years of experience in implementation and collections.
• Proficient in a range of software applications, particularly word processing and spreadsheets (MS Word & Excel), with advanced Excel skills being a plus.
• Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution.
• Meticulous attention to detail in composing, typing, and proofreading materials, with the ability to establish priorities and meet deadlines.
• Executes responsibilities with professionalism and follow-through while maintaining high ethical standards.
• Upholds strict confidentiality regarding all company, employee, and customer matters.
• Works effectively in a team environment and collaborates with individuals across various business areas.
• Strong time management skills.
• Knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle, with the ability to provide clients with relevant information and data.
• Maintains composure in challenging situations and escalates issues to management when necessary.

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field, or equivalent experience.

Compensation & Benefits

• Compensation and benefits details were not provided in the job description.

Location

• Location was not provided in the job description.

Equal Opportunity Employer

The organization is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.