Customer Service Invoicing Specialist

Overview

This role serves as the primary lead for Billing Operations in Mexico, responsible for accurate and timely invoice generation and full compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines. The position directs and coordinates end-to-end billing activities from order acceptance through invoice issuance, supporting revenue recognition, operational excellence, and customer satisfaction while maintaining adherence to internal controls and compliance requirements.

The role also owns and drives the Shipped Not Invoiced (SNI) portfolio, leading analysis, reporting, risk identification, and resolution of invoicing barriers to minimize revenue delays and improve cash flow performance.

Responsibilities

• Lead end-to-end billing operations from order acceptance through invoice issuance.
• Ensure invoices meet Mexican tax and electronic invoicing requirements, including CFDI 4.0 and Anexo 20 guidelines.
• Own and manage the SNI portfolio through ongoing analysis, reporting, risk identification, and resolution of invoicing barriers.
• Partner closely with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams to resolve complex billing, tax, and invoicing issues.
• Support collection efforts and optimize the order-to-cash (O2C) process.
• Lead, coach, and develop a team responsible for billing operations, regulatory compliance, process execution, and continuous improvement.
• Participate in regional and global projects focused on invoicing, automation, compliance, operational efficiency, and scalable process improvements.
• Drive continuous improvement initiatives that strengthen business performance and the customer experience.

Requirements

• Fluent in English with strong verbal and written communication skills.
• Strong knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines.
• Proven experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations environments.
• Demonstrated leadership experience managing and developing teams, including workload prioritization, performance management, coaching, and employee development.
• Strong working knowledge of SAP ECC and SAP CRM.
• Experience utilizing ERP systems within complex multinational organizations.
• Experience managing Shipped Not Invoiced (SNI) portfolios, invoicing controls, revenue-related reporting, and issue resolution.
• Strong analytical, critical thinking, and problem-solving skills, including the ability to identify root causes and implement sustainable corrective actions.
• Proven ability to collaborate effectively with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other key stakeholders.
• Experience leading process improvement, automation, compliance, and operational excellence initiatives that drive efficiency and business results.
• Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Office applications, particularly Excel, reporting tools, and data analysis.
• Ability to influence stakeholders, drive cross-functional alignment, and support strategic business objectives in a dynamic environment.

Preferred Qualifications

• Salesforce experience.

Compensation & Benefits

• Full-time weekly schedule.
• Pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share the specific pay range for a preferred location.
• Country-specific pay and benefit information is available during the hiring process.

Location

• Mexico

Additional Information

• Travel Required: No
• Shift: Day
• Duration: No End Date
• Job Function: Customer Service

Equal Opportunity

• The organization is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.