eBilling Specialist

Overview

This role supports electronic billing for the firm’s e-clients. The eBilling Specialist handles client onboarding and ongoing eBilling requirements, manages invoice submission through eBillingHub, and works with attorneys, billing teams, and local offices to resolve eBilling issues and ensure compliance with client guidelines.

This position is remote-based from one of the firm’s U.S. offices and reports to the Director of Revenue Management.

Responsibilities

• Implement and onboard new clients onto eBilling platforms, including setup, mapping, and ongoing maintenance of client billing information within eBillingHub
• Submit electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitor invoice status and manage rejections, reductions, and appeals to support maximum recovery
• Research and resolve invoice discrepancies by partnering with attorneys, assistants, billing teams, and client representatives
• Identify and resolve rejection code issues; review and analyze recurring rejections to determine root causes and prevent future occurrences
• Maintain and update client billing requirements, rules, and vendor portal settings
• Submit accruals and budgets through third-party vendor systems as required by clients
• Manage submission and maintenance of timekeeper approvals on client vendor sites
• Coordinate workflows with local offices to ensure successful invoice processing
• Generate and review billing reports to track submission status, outstanding invoices, and client trends
• Provide support to internal staff on procedures and client requirements
• Ensure compliance with firm policies and client standards
• Maintain flexibility to attend onsite trainings, work overtime, and travel as needed

Requirements

• Highly motivated self-starter capable of processing a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks
• Strong attention to detail and excellent organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently
• Excellent interpersonal skills and written/verbal communication skills; professional demeanor and comfort collaborating in team-oriented environments

Education & Experience

• Bachelor’s degree or equivalent experience preferred
• Minimum 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience preferred
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations in a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies; contributes to a culture of innovation

Physical Requirements

• Occasionally required to move from workstation/desk throughout the work area to meet with colleagues or supervisor and retrieve work assignments
• May be sedentary and require sitting for extended periods
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment

Compensation & Benefits

• Competitive compensation
• Excellent benefits package

Location

• Remote-based from one of the firm’s U.S. offices