eBilling Specialist

Overview

This position supports the Revenue Management team as an eBilling Specialist. The role is based out of one of the organization’s U.S. offices and is remote. Reporting to the Director of Revenue Management, the eBilling Specialist is responsible for managing electronic billing for the firm’s e-clients, including onboarding, maintaining client requirements, and ensuring accurate and timely invoice submission.

Responsibilities

• Implement and onboard new eBilling clients, including setup, mapping, and ongoing maintenance of client billing information within eBillingHub
• Submit electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery
• Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identify and resolve rejection code issues; analyze recurring rejections to determine root causes and prevent similar issues on future bills
• Maintain and update client billing requirements, rules, and vendor portal settings
• Submit accruals and budgets through third-party vendor systems as required by clients
• Manage submission and maintenance of timekeeper approvals on client vendor sites
• Coordinate workflows with local offices to support successful invoice processing
• Generate and review billing reports to track submission status, outstanding invoices, and client trends
• Provide support to internal staff regarding procedures and client requirements
• Ensure compliance with firm policies and client standards
• Maintain flexibility to attend onsite trainings, work overtime, and conduct business travel as needed

Requirements

• Self-starter capable of processing a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure, meet strict deadlines, manage complex eBilling transactions, and prioritize multiple tasks
• Strong attention to detail and excellent organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently and effectively
• Excellent interpersonal and written/verbal communication skills with a professional demeanor and a collaborative approach
• Bachelor’s degree or equivalent experience preferred
• Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment

Preferred Qualifications

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)
• Aderant, eBillingHub and/or Elite experience
• Strong understanding of legal eBilling processes and client billing guidelines
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Basic understanding of artificial intelligence (AI), including core capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations in a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies

Compensation & Benefits

• Competitive compensation
• Excellent benefits package (if benefits are applicable)

Location

• Remote work based out of one of the organization’s U.S. offices