Financial Operations Manager

Overview

This role leads billing, accounts payable, and procurement functions, owning and continuously improving end-to-end billing and procure-to-pay operations. The focus is ensuring customers are billed accurately and on time in accordance with contract terms, and that vendors are paid accurately and on time in accordance with company policy.

The position requires system fluency across NetSuite, ZoneBilling, Avalara, and Ramp, along with hands-on experience improving processes using AI and automation tools where appropriate.

Responsibilities

Billing Operations & Collections

• Oversee end-to-end monthly invoicing processes in Zone Billing and NetSuite.
• Review pre-billing validation controls reconciling Salesforce contract and order data to ZoneBilling subscriptions.
• Review post-run reconciliation and exception review to ensure invoice counts and amounts align with expectations; identify and resolve anomalies.
• Oversee credit memo and rebill processes, ensuring adjustments are accurate, properly approved, well-documented, and that root causes are addressed.
• Coordinate with Billing, Cash Application, and Collections to ensure billing outputs support clean application and aging integrity.
• Partner with the Tax Team on invoice and system configuration with the Avalara Tax calculator.
• Lead billing remediation projects and maintain a Billing Incident Response Playbook.
• Serve as the escalation point for complex or sensitive customer billing disputes.

Accounts Payable and Disbursements

• Oversee the accounts payable cycle, establishing and enforcing controls, including vendor master data, banking details, and W-9/1099s.
• Oversee ACH/electronic transfers, wires, and other disbursements to ensure secure, accurate, and timely payment execution.
• Oversee corporate card and spend programs in Ramp.

Procurement and Vendor Management

• Continuously refine procurement and procure-to-pay strategies, policies, and workflows to optimize efficiency and internal controls.
• Ensure compliance with company procurement policies and procedures.

Systems, Process, and Team

• Identify and eliminate manual touchpoints across quote-to-cash and procure-to-pay processes by leveraging automation, reporting, and standardized procedures.
• Lead, mentor, and develop the team, fostering accuracy, accountability, and continuous improvement.
• Establish and report on financial operations KPIs.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field (preferred).
• 5+ years of progressive experience across billing, accounts payable, procurement, and/or revenue operations, ideally in a SaaS business.
• Hands-on proficiency with Zone Billing, NetSuite, Avalara, and Ramp.
• Native or advanced proficiency with AI tools and LLMs (e.g., Claude, Claude Cowork, Claude Code or equivalent) applied meaningfully to financial operations.
• Fluency in working alongside AI, including knowing when and how to use it, evaluating output critically, and building reliable processes around it.
• Intellectual curiosity: challenge assumptions, seek better ways of doing things, and actively pursue process improvement.
• Demonstrated experience building controls, validation routines, and documented procedures that scale.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.
• High level of accuracy and attention to detail, with the ability to prioritize under volume and deadline pressure.

Compensation & Benefits

• Remote: $80,000 USD - $105,000 USD

Location

• Remote

Work Authorization

• Applicants must be authorized to work in the U.S.

Equal Employment Opportunity

The employer is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.