Global Business Solutions Group Manager 1, Accountant Service & Support

Overview

This role is part of the Global Business Solutions Group and involves leading an Expert Services team as an Accountant Support & Service Manager 1. The position supports accountants using the organization’s products and services to help them grow and succeed.

The role focuses on creating the conditions for the Expert team to do its best work while delivering exceptional customer experiences—working effectively in ambiguous environments, owning outcomes end-to-end, and driving continuous improvement to scale an evolving service.

Responsibilities

• Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones
• Own team outcomes end-to-end, proactively identifying and resolving gaps without waiting for direction
• Operate in a fast-paced, evolving environment with speed, clarity, and accountability
• Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer obsession
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements that deliver on customer outcomes
• Translate insights into action through monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation by encouraging the team to identify problems and take initiative
• Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability
• Serve as a bridge between frontline teams and senior leadership by synthesizing insights and influencing improvements
• Ensure alignment with the organization’s Mission, Operating Values, and Prosperity Principles in daily leadership
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

Qualifications

Core leadership capabilities

• People Champion: Puts people first, understands needs and aspirations, and models inclusive values such as empathy, transparency, and trust; identifies opportunities to better deliver customer benefits
• Business Accelerator: Understands the organization’s strategy and 3- & 1-year plans, stays ahead of external factors and trends affecting people, workplace, and customers, and prioritizes work to increase impact against goals and initiatives
• Data Driven: Analyzes and interprets quantitative and qualitative data to identify root cause; experiments to learn and iterate quickly; uses data landscape understanding to conduct analyses and generate actionable insights
• Change Leader: Builds partnerships, influences stakeholders, and clearly communicates problems to solve to drive alignment on shared outcomes; executes projects within an end-to-end change plan, identifies interdependencies, and escalates barriers
• Domain Expert: Continuously evolves discipline using employee feedback and external inspiration; leverages tools and technologies to build scalable solutions; uses domain expertise to execute efficiently, connect across domains, and identify opportunities to improve solutions so they scale

Required

• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field
• Proven experience leading a geographically diverse, remote workforce, with demonstrated success driving engagement and performance
• Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments; experience using data to drive decisions and improve outcomes
• Active QuickBooks ProAdvisor certification

Compensation & Benefits

The organization provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs.

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

Location

California Remote (Not Bay Area)

Expected Base Pay Range

$105,500–$143,000