Global Business Solutions Group Manager 1, Accountant Service & Support

Overview

This role is part of the Global Business Solutions Group and involves leading an Expert Services team as an Accountant Support & Service Manager 1. You will support accountants who use the company’s products and services to power their business prosperity.

You will create the conditions for Experts to do their best work while delivering exceptional customer experiences—thriving in ambiguity, owning outcomes end-to-end, and driving continuous improvement to scale an evolving service.

Responsibilities

• Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones
• Own team outcomes end-to-end; proactively identify and resolve gaps without waiting for direction
• Navigate a fast-paced, evolving environment with speed, clarity, and accountability
• Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer obsession
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements aligned to customer outcomes
• Translate insights into action through monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation by encouraging the team to identify problems and take initiative
• Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability
• Serve as a bridge between frontline teams and senior leadership by synthesizing insights and influencing improvements
• Ensure daily leadership aligns with the organization’s Mission, Operating Values, and Prosperity Principles
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

Qualifications

Core Leadership Capabilities

• People Champion: Puts people first; builds an inclusive culture of empathy, transparency, and trust
• Business Accelerator: Understands the organization’s strategy and multi-year plans; prioritizes work to increase impact
• Data Driven: Analyzes quantitative and qualitative data to identify root causes and generate actionable insights
• Change Leader: Partners with stakeholders, influences effectively, communicates clearly, and drives alignment on shared outcomes
• Domain Expert: Evolves domain expertise using employee feedback and external inspiration; builds durable, scalable solutions

Required Qualifications (one or more)

• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field
• Proven experience leading a geographically diverse, remote workforce, with demonstrated success driving engagement and performance
• Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments; experience using data to drive decisions and improve outcomes
• Active QuickBooks ProAdvisor certification

Compensation & Benefits

The organization offers a competitive compensation package with pay for performance rewards. This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs.

Pay offered is based on job-related knowledge, skills, experience, and work location. Regular comparisons are conducted to support fair pay.

Expected Base Pay Range

California Remote (Not Bay Area) $105,500–$143,000

Location

California Remote (Not Bay Area)