Global Collections Specialist (Contract/Temp)

Overview

This temporary position is for a Global Collections Specialist to provide parental leave coverage. The role focuses on billing operations and ensuring timely collection of accounts receivable. The specialist will manage customer invoicing, payment collections, and related inquiries, working closely with internal teams and customers to maintain accurate and efficient financial operations.

Responsibilities

• Monitor the Accounts Receivable inbox, resolving routine inquiries and escalating complex issues as needed.
• Create, verify, and distribute customer invoices using NetSuite and vendor portals such as Ariba, Coupa, and Tipalti, ensuring accuracy against order forms and purchase orders before billing.
• Manage accounts receivable ledgers to ensure timely payment collection.
• Collect outstanding receivable balances in accordance with company collection policies.
• Follow up on overdue invoices via phone, email, or letters to ensure prompt payment.
• Handle customer inquiries related to credit card-based product offerings, including updating addresses in Stripe, re-sending invoices, and resolving disputes.
• Complete new vendor onboarding forms and address other accounts receivable requests from the Sales team.
• Support the Sales team in obtaining customer purchase orders promptly and track pending POs.
• Apply customer payments daily in NetSuite, ensuring reconciliation with bank records.
• Participate in process improvement projects and perform ad hoc analyses as needed.
• Support revenue-related audits and reviews by providing documentation and responding to external auditor requests.

Qualifications

• Fundamental accounting knowledge.
• Minimum of three years of accounts receivable experience.
• Experience resolving customer inquiries or billing disputes directly.
• Experience with NetSuite and Salesforce in a SaaS business environment preferred.
• Experience with Tesorio is a plus.
• Familiarity with Stripe and/or cloud marketplace providers (GCP, AWS, Azure) is advantageous.
• Proficient in Excel and Google Sheets.
• Knowledge of accounting close processes.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize and meet critical deadlines.
• High attention to detail, especially in reconciling order forms, purchase orders, and sales orders prior to invoicing.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience collaborating with international or remote teams across time zones is a plus.
• Availability to start on short notice and commit to the full duration of the temporary assignment.

Location

This is a global role; remote work arrangements may be applicable depending on the candidate's location and time zone compatibility.