Overview
This role supports the Complex Tax Operations team, focusing on indirect global sales tax execution and compliance. The team handles complex operational issues and escalations related to tax reporting and filing, working cross-functionally to improve operational effectiveness and support new capabilities.
Responsibilities
- Manage high-risk, cross-functional escalations without clear playbooks
- Drive accountability through metrics, project tracking, and operational reporting
- Investigate recurring issues to identify root causes
- Collaborate across teams to remove blockers and prevent repeat failures
- Act as an escalation partner for leadership visibility and coordinated resolution
- Support operational readiness and respond quickly to external changes impacting tax operations
- Ensure timely follow-through and closure on issues, decisions, and action items
- Provide visibility into friction points, risks, and remediation strategies
Requirements
- Minimum 2 years of relevant indirect filing experience in VAT and/or GST/HST
- Deep knowledge of global indirect tax issues and solutions within the technology industry
- Proven ability to investigate complex issues and drive them to resolution
- Ability to manage multiple priorities with urgency and accuracy
- Excellent communication and interpersonal skills, capable of explaining complex technical tax issues clearly to non-tax team members
- Comfortable working in ambiguous, high-accountability environments
Preferred Qualifications
- Advanced degree or professional qualification in tax or accounting (e.g., CPA, Chartered Accountant)
- Familiarity with LLM and/or SQL
- Experience with non-US tax registrations and communication with international tax authorities
- Background in tax operations, financial services, or regulated operational environments
- Understanding of operational workflows such as filing processes, user operations, and risk management
- Experience partnering with operations leads and data analysts
Compensation & Benefits
- Annual US base salary range: $100,500 - $150,700 (may vary by experience, qualifications, and location)
- Additional benefits may include equity, company bonus or sales commissions/bonuses, 401(k) plan, medical, dental, and vision benefits, and wellness stipends
Location & Work Arrangement
- This role is available as hybrid, either in an office or remote (defined as 35+ miles or 56+ km from an office)
- Office-based employees are expected to spend at least 50% of their time in the local office or with users
- Remote employees are expected to work primarily from home but may attend meetings, on-sites, and events in the office
- Relocation costs to a remote location are not covered; applicants should apply for roles matching their current or planned location
Applicants are encouraged to apply even if their experience does not precisely match the description. Diverse perspectives and rigorous thinking are valued.