Global Payroll Operations Supervisor (APAC)

Overview

This role is on the Global Payroll Operations team, supporting global payroll products that are natively built and fully integrated with the organization’s broader suite of workforce systems.

The Global Operations Supervisor role is a critical hire for the APAC region. Responsibilities include scaling the APAC payroll operations team and executing on time, compliant payroll across APAC countries.

Responsibilities

• Motivate and lead a team of payroll operations specialists to execute payroll on time and deliver services in line with business and customer expectations
• Hire and train new team members to support market expansion and scaling operations
• Drive team performance to ensure execution and alignment with performance KPIs
• Monitor and report on team progress to ensure requirements, KPIs, and deadlines are met
• Facilitate training and development initiatives to build a skilled, high-performing team
• Develop repeatable, best-in-class processes to scale day-to-day operations with minimal manual error; ensure processes are easy to learn, expand to new use cases, and easy to measure
• Support issue resolution by coordinating with government agencies, partners, and customers to resolve issues on their behalf
• Drive automated solutions to improve efficiency and enable process improvements
• Work closely with Global Payroll Engineering and Product teams to ensure:
  • Natively built payroll software supports key payroll and tax compliance requirements
  • Product bugs/issues (e.g., calculation errors, file generation errors) are addressed quickly
  • Internal tooling requirements are properly prioritized and implemented

Requirements

• Minimum of 7+ years in a global payroll processing role
• Minimum of 2+ years managing payroll operations personnel
• Minimum of 4+ years in a client-facing role
• Previous experience managing a large team
• Strong overall APAC payroll experience (Philippines, China, Japan, South Korea, Malaysia, Pakistan, Indonesia, etc.); experience in all countries is not a hard requirement
• Strong understanding of end-to-end payroll procedures and regulations, including taxes and Social Security registration and filings; ability to guide operational specialists across all APAC regions
• Previous experience running in-house payroll processing and through partner payroll providers
• Excellent planning and organizational skills; ability to juggle ad-hoc projects alongside day-to-day operations
• Strong experience with Google Suite or Microsoft Office (Docs/Sheets/Excel) for data analysis and task organization
• Familiarity with Salesforce queues, JIRA, and Confluence is a plus
• Working experience with payroll-related systems and software
• Strong English fluency and communication skills

Location

San Francisco, CA (based in San Francisco, CA is stated in the original description)

Compensation & Benefits

Compensation and benefits were not specified in the provided job description.