Hotel Collections & Rate Loading Specialist (Africa)

Overview

The organization is hiring a Collections and Rate Coordinator for a travel and hospitality client. This role supports collections management, account reconciliation, and the loading of hotel rates and contracts.

Responsibilities

• Manage collections and follow up on outstanding balances from hotel and travel partners
• Reconcile accounts, investigate payment discrepancies, and resolve aged receivables
• Load and maintain hotel rates, promotions, blackout dates, and contract terms
• Validate rate accuracy across systems and troubleshoot rate loading/distribution issues
• Coordinate with hotels, suppliers, and internal teams to resolve billing discrepancies
• Maintain accurate collection notes, payment records, account statuses, and documentation
• Prepare aging reports and escalate overdue or disputed balances requiring action

Requirements

• 3+ years of collections, accounts receivable, or financial operations experience
• Experience working within the hotel, travel, hospitality, or online travel agency industry
• Experience loading hotel rates, contracts, promotions, or inventory into travel systems
• Strong understanding of hotel rates, room types, seasons, promotions, and terminology
• Experience reconciling accounts and resolving billing, payment, and rate discrepancies
• Intermediate to advanced Excel or Google Sheets skills with excellent attention to detail
• Strong (C-level) written and verbal English communication skills
• Ability to work full-time EST hours

Preferred Qualifications

• Experience with hotel reservation, distribution, GDS, CRS, extranet, or channel management systems

Compensation & Benefits

Not provided in the job description.