HRIS Payroll Implementation Consultant

Overview

This is a remote role from anywhere in the US.

This posting is for an existing vacancy.

Payroll Implementation Consultants are responsible for support, training, best-practice coaching, and the implementation process for the organization’s customers. In this position, you will work with a team of consultants, managers, developers, and subject matter experts, supporting multiple HRIS customers implementing HRIS products alongside the organization’s Payroll module.

Responsibilities

• Learn, understand, and execute the organization’s Implementation & Configuration practices.
• Become a subject matter expert in the Payroll module.
• Gather business requirements and build consensus around business processes and design while maintaining a best-practice approach.
• Configure solutions, demonstrate configurations by building prototype systems, and provide testing and best-practice guidance.
• Partner with internal and external partners to ensure cross-functional needs are met; clearly communicate the unique needs of different audiences.
• Identify and implement system and process improvement opportunities across the HRIS suite (HR, Payroll, Time/Attendance).
• Maintain and monitor project plans, issues logs, status reports, and other project risk factors.
• Execute daily operations for assigned implementations, including project plans, schedules, time tracking, case and phone routing, and health check delivery.
• Execute support, deployments (implementations), and best-practice coaching for small-to-mid size customers.
• Track support level and customer satisfaction metrics; ensure support SLAs are achieved and exceeded; identify opportunities to improve metrics and team efficiencies.
• Conduct quality and product usage checks to ensure customer and product satisfaction expectations are met and service quality is high.
• Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives.
• Participate in annual training, industry events, and face-to-face customer meetings (Travel - 10%).

Requirements

• 3+ years of experience in HRIS Payroll Software Implementation.
• 3+ years of experience supporting clients and their payroll processes, including configuration, processing, taxes, and year-end reporting.
• Proficient knowledge in payroll, including standard processes, concepts, and state and federal requirements.
• Ability to work effectively in a 100% remote/virtual workspace.

Preferred Qualifications

• Fundamental Payroll Certification (FPC), Certified Payroll Specialist (CPS), or Certified Payroll Professional (CPP) preferred.
• General understanding of Multi-state reciprocity.
• Experience with business analysis and requirements gathering.
• Working knowledge of the public sector preferred, but not required.

Compensation & Benefits

• Comprehensive benefits package (medical, dental, vision, etc.) for full-time employees.
• Generous PTO to support work-life balance.
• Remote working opportunities.
• 401K Matching.
• 12-week paid parental leave.
• Inclusive and diverse environment.

Location

Remote role from anywhere in the US.