Implementation Client Consultant

Overview

This is a full-time, fully remote (U.S. only) role. Work can be performed from home or from the location of record within the U.S., with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement may change based on business needs and individual performance.

The Implementation Client Consultant is the subject matter expert responsible for the implementation experience for the organization’s largest and most complex clients. You will deploy the company’s HR and payroll software to customers as a key member of the implementation team, primarily supporting customers during implementation (primarily onsite at the client location, with remote capabilities).

This role focuses on teaching Client Admins and end users to effectively utilize and administer HR and payroll products, guiding clients through their first payroll process, and contributing to large client retention efforts as well as prospect activity.

Responsibilities

• Own a seamless onboarding experience for complex clients and extended client organizations while onsite, including presenting to large groups of supervisors and/or end users, and driving adoption of relevant products
• Support prospective client efforts (virtual and onsite) by understanding client needs and delivering solutions with industry-leading customer service
• Manage each client’s onsite visit by creating and executing client-specific agendas, making discretionary decisions as applicable, and following up to ensure success
• Lead onsite planning, including stakeholder huddles to assess client “temperature,” determine visit needs, and handle logistical planning
• Assist the Implementation Consultant/Project Manager with client setup and maintenance in implementation during high-volume and non-travel periods
• Use a project management and consultative approach to drive integrated implementations across all products
• Facilitate the entry of previous payroll provider data
• Maintain SME-level knowledge of company products and partnerships to ensure clients and end users realize maximum system benefits (including HR and Payroll, Time and Labor, and the HR Product Suite)
• Facilitate training efforts, first payroll support, and on-site recovery and retention efforts for both new and existing clients
• Identify and document opportunities to improve training, documentation, and system enhancements to increase client and employee retention and satisfaction
• Create and deliver instructional content as applicable for clients and their end users
• Attend key milestones within the implementation process for clients in the onsite pipeline
• Mentor and coach peers, including helping onboard new consultants

Travel

• Travel up to 80% required
• Occasional travel on weekends

Requirements

• Bachelor’s degree required
• Minimum 5 years of experience in payroll, benefits, or as a payroll/HR/Benefits Administrator
• Project Management experience
• Successful experience in escalations and at-risk client retention efforts
• Outstanding QA track record
• Proficiency in SQL, MS Access or Excel
• Ability to present HR data effectively
• Strong leadership ability

Physical Requirements

• Ability to sit for extended periods: typically 7–8 hours a day
• Ability to operate a computer and phone systems, including typing and handling multiple software programs and inquiries simultaneously

Compensation & Benefits

• Pay range: $53,300–$84,500 per year (base pay may vary based on job-related knowledge, skills, and experience)
• Eligible for a full range of benefits

Location

• Fully remote (U.S. only): work from home or location of record within the U.S. with no in-office requirements
• This role can be performed from any office in the US