Overview
This fully remote role supports customers in a contact center environment for investment-related sales and service.
The Investment Specialist primarily helps customers through the inbound call queue at the Investment Centre.
Responsibilities
- Support customers through the inbound call queue at the Investment Centre
- Build trust and maintain meaningful customer relationships while delivering an exceptional customer experience
- Develop expertise in understanding customer needs and providing wealth and investment-related sales and service to customers or prospects
- Support customers with onboarding of new accounts
- Assist with Mutual Fund and Term investment transactions
- Review customers’ goals and objectives to help ensure they are set up with appropriate investment products and services
- Perform sales and service activities in accordance with approved procedures
Requirements
- Typically 1 to 3 years of relevant professional experience
- Completed Canadian Securities Course (CSC) or Investment Funds in Canada Course (IFIC)
- Good knowledge and understanding of competitive marketplace trends and product offerings
- Some knowledge and understanding of industry regulations and standards
- Excellent communication, organizational, time management, and listening skills
- Resilience, passion, and curiosity
Compensation & Benefits
- Salary: $40,500.00 - $80,000.00
- Pay Type: Salaried
- Salaries may vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.
- For part-time roles, salaries will be pro-rated based on number of hours regularly worked.
- For commission roles, the salary listed above represents expected target for the first year in this position.
- Total compensation may include performance-based incentives, discretionary bonuses, and other perks and rewards.
- Benefits may include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
Location
- Virtual / Remote (work from home 100% / fully remote)
- Address listed as: VIRTUAL59 - REMOTE/TELETRAVAIL - ON
Application Deadline