Lead Billing Analyst

Overview

A leading AI software delivery platform company is seeking a detail-oriented and high-impact Lead Billing Analyst to join their Revenue Accounting team. This role is critical for managing end-to-end billing and collections operations within a fast-growing SaaS business. The ideal candidate will thrive in a fast-paced environment, possess a process improvement mindset, and be capable of maintaining audit-ready processes while driving continuous improvements in billing system accuracy and accounts receivable lifecycle management.

Responsibilities

Billing Operations

• Own the full billing cycle: generate, review, and deliver accurate customer invoices aligned with contract terms and ASC 606 revenue recognition policies.
• Support complex billing models including subscription, usage-based, milestone, and professional services, ensuring zero contractual mismatches.
• Maintain billing system integrity (NetSuite); act as the primary owner of the billing module, managing customer setup, amendments, and terminations.
• Proactively identify and resolve billing discrepancies before each period close.
• Collaborate cross-functionally with Deal Operations, Sales, Legal, IT, and Finance teams; communicate clearly and escalate issues appropriately.

Accounts Receivable & Collections

• Manage the accounts receivable aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts.
• Oversee cash application and reconciliation processes, ensuring timely and accurate posting of payments to the subledger.
• Conduct credit risk assessments for new customers and establish/monitor credit limits to mitigate financial risk.
• Resolve payment disputes, credit memos, and refund requests within defined service level agreements; partner with Legal and Deal Operations on complex contract interpretations.
• Develop and maintain AR dashboards to track key performance indicators such as Days Sales Outstanding (DSO), collection efficiency, and aging trends.

Process Optimization & Compliance

• Analyze existing billing and AR workflows regularly to identify bottlenecks and implement scalable, automated solutions.
• Lead initiatives to streamline the quote-to-cash process in collaboration with IT and Sales Operations to reduce manual intervention.
• Create and maintain standard operating procedures (SOPs) for all AR and billing tasks, ensuring documentation is current.
• Complete all billing and AR tasks on schedule during month-end close, including journal entries for accruals, adjustments, and financial flux analysis.
• Maintain audit-ready documentation and support external audit requests.
• Ensure billing practices comply with ASC 606, SOX controls, and internal revenue recognition and credit policies.

Requirements

• 4-6 years of billing, accounts receivable, or revenue accounting experience in a high-growth SaaS or software company.
• Strong experience with the NetSuite billing module and Salesforce-to-NetSuite data flows.
• Expert-level skills in Excel or Google Sheets, including XLOOKUP, pivot tables, and managing large data sets for reconciliation.
• Proven track record of identifying process gaps and implementing successful workflow improvements or automation.
• Strong cross-functional communication skills, comfortable engaging with Sales, Legal, and Finance leadership.

Preferred Qualifications

• Experience with usage-based or consumption billing models.
• Exposure to SOX controls environment and internal audit processes at publicly-traded companies.

Compensation & Benefits

• Competitive salary range: $125,000 to $145,000 annually, determined by location, level, experience, and skills.
• Potential equity participation.
• Comprehensive healthcare benefits.
• Flexible Spending Account (FSA).
• Flexible work schedule.
• Employee Assistance Program (EAP).
• Flexible Time Off and Parental Leave.
• Monthly internet reimbursement.
• Regular social and team-building events.

Location

• Remote position within the U.S., requiring work within the Eastern Time Zone.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.