Lead Recordkeeper

Overview

This role supports complex defined contribution plan clients by providing specialized service and administrative support related to participant life events, with a primary focus on death claim processing. Strong retirement plan knowledge, attention to detail, and the ability to handle complex participant account situations are essential to delivering timely and accurate service to clients and beneficiaries.

Responsibilities

• Review and analyze death claim notifications to ensure requests are received in good order.
• Research participant account activity, including prior death claims, beneficiary maintenance forms, and Qualified Domestic Relations Order (QDRO) activity.
• Establish and maintain appropriate death claim identifiers and records.
• Review participant accounts for previous distributions, loans, installments, QDROs, and other account activity, handling each according to established procedures.
• Use internal systems and available resources to identify and validate beneficiary information on file.
• Process death claims in accordance with plan provisions, beneficiary hierarchies, and applicable regulations.
• Prepare and distribute condolence correspondence when appropriate.
• Respond to client and beneficiary inquiries regarding account activity, death claim status, and related plan information.
• Partner with internal and external contacts to resolve client administrative and service-related issues.
• Ensure all transactions are processed in accordance with organization policies, client requirements, and regulatory guidelines.
• Maintain established department productivity, quality, and accuracy standards.
• Process retirement plan transactions including contributions, loans, withdrawals, earnings allocations, and data loads as necessary.
• Reconcile trust accounting and recordkeeping systems at the plan level, including adjustment analysis, balancing activities, and reconciliation reporting.
• Prepare and produce client-facing reports, valuation reports, participant statements, investment performance reports, and required tax and compliance documentation.
• Participate in client meetings and conference calls as needed.
• Maintain effective relationships with trustees and clients while supporting discussions related to plan design, trust reconciliation, payroll consultation, and related services.
• Collaborate within a team environment while managing multiple priorities and deadlines.
• Train, coach, and mentor less experienced team members and provide input into performance evaluations.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree required.
• 6+ years of defined contribution retirement plan client service experience.
• Working knowledge of defined contribution retirement plans and SECURE Act provisions.
• Proficiency in Task Manager, OMNI, or similar recordkeeping and workflow systems.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.
• Ability to interpret plan provisions, beneficiary designations, and regulatory requirements.
• Experience resolving complex client service and administrative issues.

Preferred Qualifications

• Project management experience.
• Prior experience supporting complex retirement plan clients.
• Experience mentoring, coaching, or training team members.
• Strong leadership and relationship management abilities.
• Advanced knowledge of trust reconciliation and retirement plan operations.

Compensation & Benefits

Base Salary

• $55,220 - $69,030 USD (annual base salary range)

Incentives

• Incentive opportunities (e.g., annual cash incentives, sales incentives, and/or long-term incentives) based on the role and achievement of annual performance objectives.

Notes on compensation

• Actual compensation offered may vary based on geographic location, work experience, education, licensure requirements, and/or skill level, and will be finalized at the time of offer.
• Salaries for part-time roles will be prorated based on the agreed upon number of hours to be regularly worked.

Benefits (available)

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off: 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day
• Paid volunteer time: 40 hours per calendar year

Location

• Location information was not provided in the job description.

Equal Employment Opportunity & Reasonable Accommodations

• Equal opportunity employer.
• Reasonable accommodations are available for qualified individuals with disabilities.

Security Notice

• Misuse of the organization’s name in fraud schemes.