Overview
This role involves supporting revenue and customer analytics, reporting, and business insights within a data-driven environment focused on SaaS/subscription business models. The position requires advanced analytical skills, experience with key SaaS metrics, and the ability to collaborate across multiple teams to drive data-informed decisions.
Responsibilities
Revenue & Customer Analytics
- Support Annual Recurring Revenue (ARR) modeling, forecasting, and variance analysis across the business
- Develop and maintain customer account stratification frameworks based on size, industry, engagement, health score, etc.
- Monitor customer activities and engagement patterns to identify trends and opportunities
- Analyze drivers of New Logo ARR, Expansion, Contraction, and Churn
- Build predictive models for revenue forecasting and customer behavior
- Build and maintain key performance indicators (KPIs) including ARR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Customer Acquisition Cost (CAC), Lifetime Value (LTV), payback periods, and unit economics
Reporting & Data Infrastructure
- Design and implement dashboards and reporting systems serving as the single source of truth for business performance
- Build and maintain executive dashboards using Power BI and other business intelligence tools
- Automate recurring reports and create self-service analytics tools for stakeholders
- Ensure data accuracy and consistency across all revenue systems such as CRM, billing, and product analytics
- Create board-ready reporting packages for executive leadership
- Establish and document data governance standards and best practices
- Perform data validation, reconciliation, and anomaly detection across systems
Business Insights & Strategy
- Translate complex data into actionable insights and strategic recommendations
- Highlight growth opportunities, risk areas, and efficiency improvements
- Conduct cohort analyses, retention studies, and revenue waterfall analyses
- Partner with Sales, Customer Success, Product, and Finance teams to drive data-informed decisions
Systems & Process Management
- Support optimization of end-to-end SaaS reporting
- Partner with Revenue Operations and Sales leadership to ensure metric alignment and data accuracy
- Develop and maintain documentation for data definitions, metrics, and processes
- Continuously improve data collection, processing, and reporting workflows
Required Qualifications
- Experience in revenue operations, business intelligence, or analytics roles, preferably within SaaS or subscription businesses
- Advanced proficiency in Excel or Google Sheets and SQL
- Experience with at least one major business intelligence tool (e.g., Power BI)
- Experience with AI tools
- Deep understanding of SaaS business models and key metrics such as ARR, CAC, LTV, churn, expansion, and net dollar retention
- Strong quantitative and analytical skills with the ability to derive insights from complex datasets
- Excellent communication skills to present data stories to both technical and non-technical audiences
- Experience partnering with cross-functional teams including Sales, Customer Success, Product, and Revenue Operations
Location & Eligibility
Applicants must be based in the United States and authorized to work in the U.S. at the time of application. This position does not provide visa sponsorship.
Equal Opportunity Statement
The employer is committed to equal opportunity in recruitment and employment regardless of race, color, religion, age, sex, national origin, disability, or protected veteran status. Support is available for applicants with physical or mental disabilities throughout the application and hiring process.