Loan Processing Team Lead

Overview

This role leads the loan processing function, serving as the processing department’s point of contact for guidance, training, and support for service clients. Responsibilities include overseeing the packaging and closing of SBA 7(a) and USDA loans, supporting lender relationships, assisting with department training, identifying process improvements, and performing other essential departmental functions.

Responsibilities

• Personally maintain at least 6–8 active loans and ensure they are properly closed in accordance with SBA/USDA and lender guidelines.
• Assist with assignment of new deals to staff members as new deals are received from lenders and/or transferred from underwriting to processing and closing.
• Work daily with the processing department to ensure proper processing of all SBA/USDA loans through scheduled meetings and reviews.
• Manage relationships with borrowers, financial intermediaries, lenders, management, and the SBA/USDA throughout the loan lifecycle, using effective communication and a high attention to detail.
• Track training gaps and report them to the Manager of Loan Processing for review.
• Lead calls with lenders to identify and discuss the status of current deals.
• Assist, when needed, with audit exam requests, including internal, external, investor, and regulatory requests.
• Escalate issues to the Manager of Loan Processing for discussion and resolution.
• Assist with training sessions to ensure all parties are aware of changes to SBA and USDA rules and regulations.
• Participate in weekly Level 10 department meetings to identify, discuss, solve, and implement department process improvements.
• Assist with responding to lender inquiries regarding pre-approval and other general questions about the process.

Additional Responsibilities

• Adhere to all policies and procedures, Federal and State regulations, and laws.
• Complete required online and other regulatory compliance training by specified due dates.
• Open cases/tickets with vendors and suppliers as needed.
• Perform other duties as required.

Requirements

• Bachelor’s degree in finance, accounting, economics, or business administration, or equivalent experience in SBA & USDA training.
• 3–5 years of related experience in accounting, finance, or a similar industry.
• Experience overseeing SBA and/or USDA loans.
• Experience packaging and closing SBA/USDA loans.

Technical Knowledge and Skills

• Broad knowledge of accounting, marketing, business administration, and finance.
• Extensive knowledge of SBA and USDA loans.
• Excellent verbal, written, and interpersonal communication skills.
• Advanced or expert level Excel skills.
• Strong business development skills.
• Proficiency in basic computer applications, including Microsoft Word, PowerPoint, Excel, and Outlook.

Compensation & Benefits

• Base salary range: Final placement within the range is determined based on factors including geographical location, relevant experience, skill set, education, and ability to meet the qualifications in the job description.
• Additional compensation: Annual target bonus based on individual performance.
• Benefits may include Medical, Dental, Vision, company paid life insurance, disability insurance, and more.
• 401(k) contributions: Company contributions regardless of your contribution.
• Employee perks may include paid parental leave, employee recognition program, leadership program, tuition reimbursement program, employee bank checking account, and more.
• Paid time off and paid holidays, including paid charity hours.

Working Arrangements

• Remote role

Equal Opportunity Employment

This role is with an E-Verify, Affirmative Action and Equal Opportunity employer.