Loan Servicing Specialist (Private Real Estate Lending)

Overview

This is a fully remote, full-time role for a Loan Servicing Specialist supporting a U.S.-based private real estate lender. The position requires availability Monday to Friday, 8:45 AM to 5:45 PM U.S. Eastern Time (ET) and advanced English communication.

The employer provides short-term, business-purpose loans to real estate investors, including Fix & Flip, Bridge, DSCR rental, and Ground-Up Construction projects.

Responsibilities

• Board funded loans with a third-party loan servicer
• Validate and maintain accurate loan records, including terms, balances, reserves, and maturity dates
• Maintain accurate records in the company’s loan portal and servicing systems
• Manage construction draw requests end to end (budget/reserve checks, inspections, documentation review, and approvals within delegated limits)
• Coordinate draw disbursements and provide proactive borrower updates
• Monitor upcoming maturities and coordinate extensions
• Coordinate payoffs and extensions with the servicer, reviewing servicing calculations, statements, and supporting documents for accuracy
• Track completion and lien releases
• Identify inactive or stalled loans with limited progress or borrower communication; contact relevant parties, document status, and escalate risks
• Monitor missed payments and delinquencies; follow up with borrowers and the servicer and escalate potential defaults or unresolved issues
• Respond to borrower, note buyer, and warehouse lender questions related to loans, draws, balances, payments, extensions, and payoffs
• Own each inquiry until it is resolved

Requirements

• 1.5+ years of hands-on experience at a U.S. hard money or private real estate lender (originating or servicing business-purpose investment property loans such as Fix & Flip, Bridge, DSCR and/or Ground-Up Construction)
• Direct experience servicing short-term hard money or business-purpose loans
• Experience managing construction draws, payoffs, and extensions
• Advanced written and spoken English
• High attention to detail
• Ability to work in Gmail, GoHighLevel (GHL) or a similar CRM, and an online loan portal for documents, files, and workflow
• Reliable, proactive, and accountable; follows up without reminders
• Comfortable in a fast-paced lending environment, handling urgent requests and meeting deadlines without compromising accuracy or controls
• Availability to work 8:45 AM to 5:45 PM U.S. Eastern Time

Preferred Qualifications

• Experience working with a third-party loan servicer

Compensation & Benefits

• $1,300 to $1,800 USD/month

Location

• Remote, Latin America (LATAM)
• Candidates must reside in Latin America

Additional Notes

• Conventional consumer mortgage experience alone (FHA, VA, Fannie Mae or Freddie Mac loans) does not meet the experience requirement.
• Start date: As soon as possible (early November 2026).
• Please submit your CV in English and include: the lender(s) you worked for, your dates of employment, and the loan types you handled.