Managed Payroll Specialist

Overview

This role involves managing the end-to-end payroll experience for a portfolio of US customers within a growing Managed Payroll service. The position requires running payroll on behalf of clients, proactively managing customer relationships, and serving as a frontline expert for routine and complex payroll scenarios. The role operates in a fast-paced environment where adaptability, problem-solving, and clear communication are essential.

Responsibilities

• Manage the full payroll cycle for assigned US customers, including data collection, pre-validation, entry, and approval coordination with accuracy and auditability
• Conduct pre-validation reviews before each pay run to identify issues such as unapproved timecards, incomplete onboarding, pending time-off, rate changes, and qualifying life events
• Serve as the primary contact for assigned accounts, anticipating and addressing potential escalations proactively
• Communicate clearly and professionally throughout the payroll cycle, translating complex payroll situations into understandable updates
• Contribute to the development of the Managed Payroll program by defining standard operating procedures, tooling requirements, and service model improvements
• Collaborate with Product and Engineering teams to identify edge cases, document bugs, and prioritize product enhancements based on customer impact
• Utilize and help refine automation and AI-assisted workflows within the Managed Payroll process

Requirements

• Minimum 3 years of hands-on US managed payroll experience, preferably including multi-state payroll processing
• Strong knowledge of federal and state payroll regulations, including tax withholding, garnishments, benefits deductions, and leave compliance
• Proven ability to manage client-facing relationships with clear, proactive, and professional communication
• Comfortable working in a fast-moving, evolving environment; able to embrace ambiguity and develop interim solutions
• Genuine comfort with technology and openness to AI-assisted workflows and automation tools
• Proficiency in Google Workspace or Microsoft Excel; experience with Salesforce or Jira is a plus

Preferred Qualifications

• Experience in a managed payroll, SaaS, or HRIS environment
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is highly desirable

Compensation & Benefits

• Competitive salary range: $65,000 - $81,000 USD per year (US Tier 3)
• Benefits and equity offered
• Salary aligned with location and candidate background

Location

• This is a US-remote based role

Equal Opportunity

The employer is committed to building a diverse and inclusive workforce and does not discriminate based on legally protected characteristics. Reasonable accommodations are provided for candidates with disabilities during the hiring process.