Managed Payroll Specialist

Overview

This role is part of the organization’s expanding US Managed Payroll offering. You will join a client-facing team responsible for payroll delivery for a portfolio of complex US customers, while helping shape the systems, processes, and feedback loops that improve the service over time.

This is a US-remote based role. The organization is not hiring in San Francisco Bay Area or New York City Metro.

Responsibilities

• Own the end-to-end payroll cycle for a portfolio of complex US customers, including data collection, pre-validation, entry, approval coordination, and final accuracy checks.
• Conduct proactive pre-payroll reviews to identify unapproved timecards, onboarding gaps, pending time off, variable pay changes, and other issues that could delay or impact payroll.
• Serve as the primary point of contact for assigned customer accounts, communicating clearly and proactively throughout the pay run cycle.
• Manage nuanced or high-risk payroll escalations, acting as a next-level expert to resolve issues with strong judgment and customer empathy.
• Partner with Product, Engineering, Implementation, Customer Support, and Sales to surface customer needs, document edge cases, support implementations, and assess fit for Managed Payroll.
• Help evolve the Managed Payroll program by refining SOPs, identifying tooling needs, strengthening automation and AI-assisted workflows, and driving scalable process improvements.
• Mentor specialists, contribute to training materials, and uphold high standards for quality, compliance, auditability, and service delivery.

Requirements

• 4+ years of hands-on US managed payroll experience, ideally covering multi-client and multi-state payroll processing
• Strong working knowledge of federal and state payroll regulations and US payroll concepts, including tax withholding, garnishments, benefits deductions, and leave compliance
• Demonstrated ability to manage client-facing relationships with clear, proactive, and professional communication
• Comfortable working in a fast-moving, evolving environment—embraces ambiguity, identifies interim solutions when needed, and contributes to the playbook as you go
• Genuine comfort with technology, including experience with or openness to AI-assisted workflows and automation tools
• Proficiency in Google Workspace or Microsoft Excel; experience with Salesforce or Jira is a plus

Preferred Qualifications

• Experience in a SaaS or HRIS environment, and/or FPC or CPP certification

Compensation & Benefits

• Competitive salary + benefits + bonus.
• Pay range for this role:
  • 65,000 - 95,000 USD per year (US Tier 2)
  • 60,000 - 90,000 USD per year (US Tier 3)
• Final offer amounts may vary based on professional background, experience, and location.

Equal Opportunity & Accommodations

The organization is an equal opportunity employer and is committed to building a diverse and inclusive workforce. Reasonable accommodations are available for candidates with disabilities who need assistance during the hiring process.