Managed Payroll Specialist

Overview

The organization is seeking a Managed Payroll Specialist to provide end-to-end payroll processing support for Managed Payroll customers. This remote role supports multiple customers with varying deadlines in a fast-paced, customer-team environment. In addition to day-to-day support for specific managed customers, the role supports customers across all service levels as leaders and business needs require, including Workday payroll configuration and year-end support.

Note: Must be able to work 9:00 am – 6:00 pm PST.

Responsibilities

• Serve as the named specialist for Managed Payroll and Payroll Administrative customers; support other payroll, tax, and garnishment customers as needed.
• Manage and respond to cases daily to meet service level agreements and maintain high client satisfaction.
• Respond to internal escalated cases from the payroll team and other internal stakeholders.
• Ensure timely resolution of customer issues, including handling customer escalations; perform and document Root Cause Analysis and implement remedial procedures to close identified gaps.
• Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed (e.g., tax).
• Configure basic to medium complex Workday pay components, deductions, and run categories; support the year-end process and assist with special projects as needed.
• Troubleshoot quarter and year-end audit reports and make recommendations to customers.
• Meet quality and production metrics and scorecards.
• Maintain payroll services support documentation.
• Collaborate with peers and customer teams to resolve requests.
• Continually work toward improvements, remain open to new ideas and procedures, and contribute to a team-based environment.

Requirements

Education/Certification

• Associate's degree

Required

• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
• 3+ years of Customer Experience, or proven skills to operate at this experience level.
• Advanced proficiency with Microsoft Word and Excel.
• Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance.
• Multi-jurisdiction tax, payroll year-end and W-2 support and adjustments experience.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience in an outsourcing environment (payroll or tax).
• Workday and Salesforce program experience.

Compensation & Benefits

Not specified in the provided job description.

Location

Remote position with ability to work 9:00 am – 6:00 pm PST.