Manager, Billing

Overview

This role is responsible for all aspects of the client billing process, including maintaining billing systems/data, driving continuous process improvements, ensuring accuracy of revenue recognition, and developing the billing team.

Responsibilities

• Oversee the semi-monthly billing process, ensuring client invoices are distributed accurately and on time, and researching/resolving reconciling items.
• Serve as the authoritative billing point of contact with PBM partners for complex billing matters, new regulatory requirements, and contractual terms related to revenue and client invoicing.
• Ensure appropriate revenue recognition for existing and new revenue streams, including monthly accruals and deferrals.
• Review monthly close tasks prepared by Billing Coordinators and Senior Billing Accountant; evaluate balance sheet and income statement accounts for proper monthly activity.
• Liaise between the billing team and other departments, including Account Management, Broker Relations, and Product/IT.
• Partner with leadership of other Accounting teams (including Accounts Receivable, Commissions, Financial Risk, etc.) to support seamless client-facing interactions.
• Supervise and develop a team of 8–10 employees, including frequent one-on-ones, periodic skip-levels, and weekly team meetings.
• Perform periodic reviews of process documentation to ensure preventive and detective controls, and identify potential efficiencies as business needs change.
• Monitor the ticketing system for clients and internal departments to ensure service level standards are met and spikes in ticket volume are properly distributed across team members.
• Administer and maintain billing technology tools in collaboration with internal Product/IT teams.
• Design and review monthly audits of client fees; investigate discrepancies to determine root cause.
• Prepare documentation and assist with the annual external financial statement audit.
• Maintain the accuracy of the Confluence Accounting site.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Accounting or Finance required
• 5+ years’ experience in a directly related accounting role
• Experience managing a team of 5+ employees
• Advanced Microsoft Excel skills
• Demonstrated experience with process documentation, including identifying and implementing process improvements
• Ability to manage multiple assignments simultaneously to meet deadlines
• Strong written and oral communication skills

Preferred Qualifications

• CPA license a plus
• Pharmacy benefit industry experience preferred

Compensation & Benefits

• Anticipated hiring range: $88,000 to $110,000 annually
• Final compensation determined based on experience, skills, knowledge, and internal equity considerations
• Short-term incentive eligible; incentive amounts vary by individual and business goals
• Remote first work environment
• Medical: Choice of HDHP or PPO; employer pays 100% of the premium for the HDHP for you and eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance: employer pays 100% of premiums (for your family as well on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with employer match up to 3.5% available after 60 days
• Community Service Day
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving, plus a floating holiday
• Reimbursements for high-speed internet; employer provides a computer and monitors
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance
• Robust mental health benefit and EAP service through Spring Health

Location

Remote first work environment.