Manager, Fund Administation (Onboarding)

Overview

This role supports the continued evolution and scaling of a fund administration service. The focus of the initiative is improving workflow automation, enhancing customer experience through technology, and helping general partners (GPs) strengthen relationships with limited partners (LPs).

As a Manager, Fund Administration (Onboarding), you will oversee successful onboarding of new customers, with an emphasis on fund accounting and reporting setup. You will manage client relationships through implementation independently and help shape the onboarding function to deliver a best-in-class initial experience for new customers.

Responsibilities

• Lead and manage the successful onboarding of new fund administration customers in partnership with cross-functional teams.
• Manage against established project plans and onboarding milestones to ensure timely delivery of key deliverables.
• Interface directly with clients to deliver an outstanding client experience throughout implementation.
• Act as a technical accounting expert for both your team and clients during the onboarding phase.
• Improve onboarding workflows by applying best practices and process efficiencies.
• Collect and review customer offering documents (including LPAs, etc.) and financial data; reconcile data received during onboarding.
• Reconcile customer data and review final setup of completed customer workspace, checking configuration quality and accuracy before handoff to ongoing service teams.
• Identify product development opportunities and route technical and product feedback from onboarding to product development teams.
• Participate in special projects as needed.

Requirements

• 7+ years of fund accounting experience in private equity, venture capital, and/or real estate funds.
• 3+ years of people management experience (hiring, building teams, performance management, coaching, and career development).
• Proven experience with customer onboarding, data migration, or implementations in a fund administration or fin-tech environment.
• Bachelor’s degree in Accounting or a related field.
• Proven ability to independently identify, analyze, and resolve complex problems with minimal supervision.
• Comfort working in ambiguity within a hyper-growth, startup environment.
• Experience with fund-level accounting and reporting, including complex fund structures and consolidations.
• Advanced understanding of complex accounting transactions, private equity investment structures, and reporting requirements for private equity funds.
• Passion for technology and a desire to use technology to improve business operations.
• Experience scoping system requirements and implementing new systems.

Preferred Qualifications

• Not specified.

Compensation & Benefits

Compensation includes base salary, equity, and benefits.

• U.S. base salary range: $130,000-$140,000 USD
• Canadian base salary range: $140,000-150,000 CAD

Actual base salary will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits include:

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Unlimited vacation in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend

Location

Remote-friendly with collaboration across multiple regions, including 27 U.S. states and 2 Canadian Provinces, as well as India, Luxembourg, and England. Physical offices are located in San Francisco, New York City, Mumbai, and Bangalore, with flexibility for employees who prefer working in an office some or all of the time.