Manager, Global Billing Operations

Overview

An organization with over 1,000 intelligence professionals serving more than 1,900 clients worldwide is seeking an experienced Manager, Global Billing Operations. This role is responsible for leading and scaling billing processes across a global customer base, ensuring accurate, timely, and compliant billing outcomes derived from complex SaaS contracts. The position also oversees collections and cash realization, partnering closely with Revenue Operations, Deal Desk, Sales, and Finance leadership to maintain scalable, audit-ready billing processes aligned with business growth.

Responsibilities

Billing Operations & Collections

• Own global billing operations, ensuring invoice generation aligns with contract terms, pricing structures, and booking policies
• Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize errors and revenue impact
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions
• Lead collections processes including accounts receivable aging, follow-ups, and dispute resolution
• Monitor and drive performance against key metrics such as Days Sales Outstanding (DSO), past due balances, and collection effectiveness
• Ensure timely and accurate cash application and reconciliation

Process Ownership & Optimization

• Own and continuously improve billing and accounts receivable processes to drive scalability and efficiency
• Identify and implement automation opportunities across systems and workflows
• Standardize processes across regions, entities, and customer segments

Cross-functional Partnerships

• Collaborate with Deal Desk and Revenue Operations to ensure seamless transition from deal structure to billing execution
• Work with Sales and customer stakeholders to resolve payment delays and escalations
• Partner with Revenue Accounting to ensure compliance with revenue recognition requirements and audit standards

Controls, Compliance & Audit

• Ensure billing and accounts receivable processes are SOX-compliant and audit-ready
• Own execution and documentation of key billing and AR controls
• Support external audits including documentation, walkthroughs, and issue resolution
• Maintain compliance with global tax, invoicing, and regulatory requirements

Team Leadership

• Lead, mentor, and develop a high-performing Global Billing Operations team
• Establish clear goals, priorities, and performance expectations
• Foster a culture of accountability, continuous improvement, and customer focus

Requirements

• 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology
• 3+ years of people management experience
• Strong Order to Cash experience
• Proficiency with NetSuite and Salesforce
• Deep understanding of billing processes, invoicing structures, and collections workflows
• Experience operating in a high-growth, complex deal environment
• Experience with automation, AI, or process improvement initiatives
• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Familiarity with ASC 606 and revenue recognition considerations
• Experience with marketplace billing (e.g., AWS, Azure) and third-party invoicing tools such as Coupa or Ariba
• Exposure to Government portal WAAF, including tax and multi-entity environments

Compensation & Benefits

• Base salary range: $92,000 - $137,500 (varies by role, level, and location across US)
• Eligibility for incentive compensation, equity, and benefits including medical, dental, vision, life insurance, and 401(k)
• Individual pay determined by state, work location, skills, experience, and education/training

Location

• United States (various locations)

This role requires a balance of hands-on operational execution, strong judgment, and process ownership with a focus on automation, continuous improvement, and cross-functional alignment. Candidates should be prepared for an in-person or live video interview with the hiring manager during the final stages of the hiring process.