Manager of Funding & Disbursement Operations

Overview

This role leads daily Funding & Disbursement Operations, ensuring client funds are handled accurately, securely, and on time. The position focuses on strengthening operational processes, maintaining financial controls, and supporting the ongoing development of a remote team.

Responsibilities

• Team Leadership & Development: Lead a remote, cross-cultural team across Payment and Deposit operations. Set clear expectations, coach and provide feedback, and foster accountability and collaboration.
• Daily Operations: Oversee the accurate and timely processing of deposits, disbursements, and related payment activities to ensure client funds reach the correct destination.
• Financial Controls & Risk Management: Maintain strong controls across payment approvals, check releases, ACH/NACHA processes, and other financial transactions. Ensure appropriate verification and segregation of duties.
• Operational Excellence: Establish and monitor key performance metrics, identify bottlenecks, and implement improvements that increase efficiency, accuracy, and scalability.
• Cross-Functional Collaboration: Partner with Escrow Operations, Accounting, and Compliance to support smooth handoffs and evolving regulatory and business requirements.
• Continuous Improvement: Optimize workflows, strengthen team capabilities, and leverage technology and automation where appropriate.

Requirements

• Experience: 5+ years of experience in payments, banking, treasury, or related financial operations, including at least 2 years in a people management role.
• Payments & Controls Knowledge: Strong knowledge of US payment systems and financial controls, including ACH, NACHA, wires, and checks/credit card payments.
• Process Improvement: Demonstrated experience improving operational processes, efficiency, and team performance.
• Remote Leadership: Experience managing remote teams and collaborating across cultures and time zones.
• Analytical Skills: Strong analytical and critical-thinking skills, with the ability to identify root causes, evaluate risks, and make sound decisions.
• Adaptability: Ability to lead teams through evolving processes, systems, and business requirements.
• Communication & Leadership: Excellent communication, organizational, and interpersonal skills, with a collaborative and accountable leadership approach.
• Technology: Experience using technology, automation, or AI tools to improve operational processes.

Preferred Qualifications

• Experience with escrow operations, trust accounting, AML/BSA, or international payments.
• Experience working in a growing organization with evolving operational or regulatory requirements.

Compensation & Benefits

• 100% remote work
• Medical, dental and vision benefits
• Life insurance and 401(k)
• Unlimited paid time off

Location

• Full-time, US-based W-2 position
• Candidates must reside in the United States and be authorized to work in the US without current or future visa sponsorship.
• Interviews are conducted live on video with camera on.

Hiring Process

• Application and short questionnaire
• 45-minute conversation with People & Culture
• 45-minute interview with Operations leadership
• 30-minute conversation with the executive team
• Professional references (finalists; includes at least one former manager, with notice provided before contacting)
• Offer and bank authorization (authorization on the organization’s bank accounts; includes a background check completed after an offer is made)

Equal Opportunity

The employer is an equal opportunity employer and welcomes applicants of all backgrounds. No discrimination is made on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.