MANAGER, PAYMENTS

Overview

The Finance Business Services (FBS) team serves as a strategic and innovative partner supporting business growth as part of a controllership organization. The FBS Manager leads a team of associate and senior associates (individual contributors) and is accountable for driving day-to-day service delivery for their “tower” (procure to pay (P2P), order to cash (OTC), or record to report (R2R)), partnering with project teams and off-shore business partners.

This role involves monitoring performance against departmental goals, continuously improving processes and controls, coaching team members, and collaborating with other FBS teams and stakeholders across the organization to ensure strategies are aligned and transactions are completed effectively.

Responsibilities

Collaboration (10%)

• Leverage prior experience to develop and recommend solutions
• Build trust and collaborate with internal customers and cross-functional teams across towers
• Gather input and feedback from appropriate team members regarding business needs
• Understand technical needs required to solve business problems

Continuous Improvements & Controls (10%)

• Participate in continuous improvement of FBS processes by developing scalable and innovative solutions
• Maintain internal controls and drive required compliance
• Ensure processes and job-specific requirements are documented
• Work closely with controls and compliance teams

Operational Duties & Oversight (40%)

• Monitor the team’s progress against departmental goals
• Oversee daily activities and track SLAs
• Plan and execute month-end and year-end processes
• Lead regular team calls to address operational topics, improvements, and projects requiring monitoring and resolution
• Work with internal and external customers to improve service levels and resolve operational issues across the process
• Foster continuous improvement and innovation by challenging and empowering teams with guidance and tools for automation and business insights
• Oversee administration of financial policies
• Serve as escalation point for risks or issues
• Provide updates and recommendations to leaders across the organization on short- and long-term objectives and policies, program effectiveness, team accomplishments, summary of findings, and internal/external impacts

People Management & Team Leadership (30%)

• Provide leadership, mentorship, and coaching to direct reports (individual contributors)
• Provide daily guidance and maintain regular communication with the team
• Conduct performance reviews and deliver timely feedback related to performance, execution, and contributions
• Recruit and hire staff
• Manage team members through coaching to build a strong, highly motivated performer group
• Foster collaboration and develop a supportive, engaged team

Strategy & Business Development (10%)

• Manage transformational projects from planning through execution and post-action review
• Share insights to evolve processes and increase efficiency
• Drive adoption of leading-edge techniques and methods, both predictive and prescriptive
• Support team members in developing new skills

Direct Manager / Direct Reports

• Reports to: FBS Sr Manager (typically)
• Direct reports: 6

Requirements

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Excellent written and verbal communication skills

Travel Requirements

• Typically requires overnight travel less than 10% of the time

Physical Requirements

• Most of the time is spent sitting in a comfortable position with frequent opportunity to move about
• On rare occasions, may need to move or lift light articles

Working Conditions

• Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable

Preferred Qualifications

• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills and attention to detail
• Strong analytical, problem solving, and research skills
• Previous people or project team management experience
• Experience with application and implementation of difference innovative technologies like RPA, Machine Learning, Artificial Intelligence and Blockchain is highly desired

Minimum Education

• Master’s degree program or equivalent degree in a field of study related to the job

Preferred Education

• No additional education

Minimum Work Experience

• 5

Preferred Work Experience

• No additional years of experience

Certifications

• Certified Public Accountant designation preferred

Competencies

• Directs Work
• Nimble Learning
• Builds Effective Teams
• Collaborates
• Cultivates Innovation
• Instills Trust
• Optimizes Work Processes
• Communicates Effectively
• Customer Focus
• Drives Results
• Manages Conflict

Location

• United States