Manager, Payroll Operations

Overview

The Manager of Payroll Operations is responsible for overseeing and managing the payroll team through a centralized service delivery model. This role serves as a change agent to drive continuous improvement in payroll operations, focusing on best practices, proactive execution, and operational efficiencies. The manager partners with internal and external stakeholders, supports audit activities, and works with local and national government agencies.

This position is responsible for multi-state payroll covering the US, Canada, and Puerto Rico, and it collaborates cross-functionally with other service delivery teams to ensure complete, accurate, and compliant payroll solutions with a focus on customer satisfaction.

Responsibilities

Leadership

• Partner with an outsourced off-shore team to ensure tasks are completed successfully; assist with complex payroll issues and questions
• Influence, persuade, and negotiate with key stakeholders

Planning and Execution

• Prepare, communicate, and educate client groups and team members on changes to payroll policies and practices
• Apply multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Consult with business leaders and regional partner resource heads to establish payroll approaches and programs, ensuring alignment with company policies, programs, and business objectives

Business Acumen

• Ensure associates in North America are paid on time and accurately, and that statutory deductions and returns are filed with government agencies on time
• Oversee process improvements to ensure efficient and accurate payroll processing, payroll tax reporting, payroll accounting, and record retention
• Act as an internal expert and advisor on North America payroll compliance and technical issues, including payroll taxes, tax withholding, benefits, associated labor laws, and payroll/payroll tax responsibilities

Partnership and Team Building

• Challenge and inspire associates to achieve business results
• Assist the Sr. Manager, Payroll Operations with optimizing payroll team structure to support operations, and with standardizing internal reports, documents, and processes where possible
• Ensure associates and outsourced teams adhere to legal and operational compliance requirements
• Plan for, document, and deliver new processes as needed due to new activities or regulations
• Provide coaching, direction, and leadership support to outsourced team members to achieve partner, business, and customer results

Requirements

• Bachelor’s degree or equivalent relevant experience running payroll
• 5+ years’ experience handling multi-entity and multi-country payroll
• Working knowledge of payroll regulations related to payroll and tax, including compensable income, fringe benefits, and stock vesting
• Knowledge of and ability to navigate vendor relationships related to third-party payroll service providers and Service Level Agreements (SLA)
• Ability to understand and troubleshoot unique attributes of designated local payrolls
• Microsoft Office Suite experience, emphasizing Excel and Word (including advanced proficiency)
• Demonstrated ability to communicate effectively with associates at all levels of an organization

Preferred Qualifications

• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• Payroll experience with the US, Canada and Puerto Rico
• Experience with ADP Global View, Workday, SAP

Compensation & Benefits

Not specified.

Location

• USA TX - San Antonio

Work Shift

• Not specified.

Additional Information

• Employment for certain roles may be contingent on the organization’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required.
• Requests for accommodation will be considered pursuant to applicable law in alignment with the organization’s Workplace Accommodations Policy.