Manager, Payroll Operations

Overview

The Manager of Payroll Operations is responsible for overseeing and managing the payroll team through a centralized service delivery model. This role acts as a change agent, helping the payroll function shift to a forward-thinking and proactive approach that leverages best practices and technology to drive operational efficiencies.

The manager will manage relationships with internal and external stakeholders, audit, and local and national government agencies. This role includes responsibility for successful multi-state payroll processing across the US, Canada, and Puerto Rico, and it partners cross-functionally with other service delivery teams to ensure solutions are complete, accurate, compliant, and focused on customer satisfaction.

Responsibilities

Leadership

• Partner with an outsourced off-shore team to ensure tasks are completed successfully
• Assist with complex payroll issues and questions
• Influence, persuade, and negotiate with key stakeholders

Planning and Execution

• Prepare, communicate, and educate client groups and the team on changes in payroll policies and practices
• Apply multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Consult with business leaders and regional partner resource heads to establish payroll approach and programs, ensuring alignment with overall organization policies, programs, and business objectives

Business Acumen

• Ensure associates in North America are paid on time and accurately, and that statutory deductions and returns are filed with government agencies on time
• Oversee process improvements to ensure efficient and accurate payroll processing, payroll tax reporting, payroll accounting, and record retention
• Serve as an internal expert and advisor on compliance and technical issues involving North America payroll, taxes, tax withholding, benefits, associated labor laws, and payroll/payroll tax responsibilities

Partnership and Team Building

• Challenge and inspire associates to achieve business results
• Assist the Senior Manager, Payroll Operations with optimization of payroll team structure to support operations
• Support standardization of internal reports, documents, and processes where possible
• Ensure associates and the outsourced team adhere to legal and operational compliance requirements
• Plan for, document, and deliver new processes as needed due to new activities or regulations
• Provide coaching, direction, and leadership support to outsourced team members to achieve partner, business, and customer results

Requirements

• Bachelor’s degree or equivalent relevant experience running payroll
• 5+ years’ experience handling multi-entity and multi-country payroll
• Working knowledge of payroll regulations related to payroll and tax, including but not limited to compensable income, fringe benefits, and stock vesting
• Knowledge of and ability to navigate vendor relationships related to third-party payroll service providers and Service Level Agreements (SLA)
• Ability to understand and troubleshoot unique attributes of designated local payrolls
• Microsoft Office Suite experience with an emphasis in Excel and Word, including advanced proficiency
• Demonstrated ability to communicate effectively with associates at all levels of an organization

Preferred Qualifications

• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• Payroll experience with the US, Canada and Puerto Rico
• Experience with ADP Global View, Workday, SAP

Compensation & Benefits

• Not specified in the provided job description.

Location

• Primary Work Location: USA TX - San Antonio
• Additional Locations: Not specified

Workplace Arrangement

For most roles, a minimum of 4 days of in-office presence per week is required. Remote or field-based positions may have different workplace arrangements as indicated in the job posting.

COVID-19 Vaccination Requirement

For certain roles, employment is contingent upon the organization’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Requests for accommodation will be considered pursuant to applicable law consistent with the organization’s Workplace Accommodations Policy.

Equal Opportunity Statement

The organization evaluates applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.