Manager, Revenue Operations

Overview

This role involves owning the analytical infrastructure that drives revenue decisions for a national nonprofit focused on creating pathways to family-sustaining careers for working adults stuck in low-wage jobs. Reporting to the Managing Director of Revenue Operations & Strategy, the position is designed for a strategic builder to architect forecasting, modeling, and data workflows essential for sustained revenue growth. The role requires close collaboration with the Development and Partnership Team to support top-line targets, shape forecasts, and inform goal setting.

Responsibilities

Revenue Forecasting & Financial Tracking (30%)

• Own and maintain the AI-enabled revenue forecast model integrating pipeline, capacity, and enrollment data across all channels.
• Synthesize inputs from program, finance, partnerships, and development teams into executive-ready projections and strategic decision materials.
• Monitor actual revenue versus forecasts, identify variances early, and provide data-driven explanations with actionable next steps.
• Maintain executive dashboards for real-time revenue health visibility.
• Support pricing and packaging analysis by executing data modeling and preparing materials for leadership and partner discussions.

Donor and Partner Compliance & Learner Volume Tracking (25%)

• Serve as the operational link between operations and finance to ensure accurate revenue modeling across all sources.
• Manage compliance requirements for all revenue-producing partnerships and funders.
• Monitor program completion rates against philanthropic and corporate contract deliverables, flagging variances early.
• Collaborate with the Learner Financing Specialist and finance team to unify financing data, compliance status, and learner outcomes into a cohesive revenue health view.

CRM Governance & Pipeline Management (25%)

• Own day-to-day governance of Salesforce as the system of record for partner pipeline and revenue, enforcing data entry standards.
• Monitor funder and partner health indicators, proactively flagging at-risk relationships.
• Support grant renewal processes by tracking renewal timelines, contract terms, and partner status accurately.
• Continuously improve CRM as a forecasting input by identifying data gaps and reducing operational toil for Development and Partnership Teams.

Cross-Functional Coordination & Communication (20%)

• Coordinate across teams to optimize learner volume and performance against program schedules and partnership commitments.
• Prepare regular revenue reports and forecasting summaries for leadership.
• Translate complex analytical findings into clear, accessible insights for non-technical stakeholders.

Requirements

Must-Have Qualifications

• 5+ years of experience in revenue operations, financial analysis, business intelligence, or a closely related analytical field.
• Proven track record of independently designing, stress-testing, and communicating multi-scenario revenue forecasting models to senior and executive audiences.
• CRM experience, preferably Salesforce, with demonstrated ability to enforce data governance standards across teams.
• Advanced proficiency in Excel or Google Sheets, including complex model architecture.
• Demonstrated proficiency using AI tools (e.g., Claude, ChatGPT, Copilot) to accelerate analysis and automate reporting.
• Strong written and verbal communication skills, able to translate analytical findings into actionable recommendations for non-technical stakeholders.
• Experience collaborating cross-functionally across program, finance, or partnerships teams.
• Proactive communication style, surfacing issues and risks without prompting.
• Ability to manage multiple analytical workstreams in a fast-paced, evolving environment.
• Comfortable working in a role with some systems still being built, viewing ambiguity as an opportunity.

Preferred Qualifications

• Experience in nonprofit, edtech, or workforce development organizations.
• Familiarity with program or learner data and its connection to revenue timing and financial outcomes.
• Experience supporting pricing or product development decisions.
• Exposure to data visualization tools such as Tableau or Looker.
• Experience interpreting compliance or reporting requirements related to partner contracts or grants.

Compensation & Benefits

• Salary: $120,000 annually.
• Full-time position with a 4-day work week (Fridays are operating days if there is a holiday closure during the week).
• Remote work location.
• Medical, dental, and vision insurance with 100% paid employee-only coverage.
• Flexible Spending Account (FSA), Health Savings Account (HSA), and Dependent Care FSA.
• Health Reimbursement Account fully funded by the employer.
• Education and personal development reimbursement.
• Access to a catalog of courses for professional learning and development.
• Short and long-term disability coverage.
• Unlimited vacation after a 90-day introductory period.
• Paid parental leave and adoption benefits after one year of employment.
• 11 federally recognized holidays.
• Two-week holiday office closure in December/January.
• 401(k) retirement plan with automatic employer contribution.
• Wellness benefits and resources.
• Phone/technology stipend.
• Home office setup stipend.

Location

• Remote

Additional Information

Candidates from underrepresented backgrounds are encouraged to apply even if they do not meet 100% of the qualifications. The organization values diverse skills, experiences, and perspectives and is committed to inclusive excellence and equitable pay practices.