Member Billing Specialist

Overview

This full-time Member Billing Specialist role supports a mission-driven organization in Reno, NV. The position focuses on reviewing account balances, resolving billing discrepancies, processing payments, and responding to member billing inquiries. Work schedule is Monday through Friday, 8:30 AM to 5:30 PM, with scheduling flexibility based on departmental and operational needs.

Responsibilities

• Review account balances and research billing discrepancies
• Process payments
• Prepare deposits and accounting entries
• Respond to member billing inquiries with professionalism and care
• Support membership retention efforts
• Collaborate with colleagues across departments
• Assist with special projects as needed
• Maintain working knowledge of relevant programs and systems, including AHN programs, Salesforce, RingCentral, and accounting systems

Requirements

• Bilingual proficiency in English and Spanish
• High school diploma or equivalent
• Valid driver's license and ability to operate a company vehicle as needed
• 1+ years of customer service experience
• Strong organizational skills and attention to detail
• Excellent written and verbal communication and customer service skills
• Ability to manage multiple priorities and work effectively under pressure
• Flexibility to work a schedule based on department needs
• Ability to sit at a computer for 6–8 hours daily
• Ability to stand for 1–2 hours daily
• Ability to perform repetitive hand and wrist movements
• Ability to lift and carry up to 30 lbs. regularly
• Must have the ability to pass a background check

Preferred Qualifications

• At least one year of cash-handling experience
• At least one year of experience using Microsoft Word and Excel
• Experience with Accounting Seed and Salesforce

Compensation & Benefits

• Pay: $21.63 per hour
• Medical and vision insurance at no cost to the employee
• Health Savings Account (HDHP/HSA) with employer match of $35.00/month
• 4 weeks of paid parental leave
• Bereavement leave
• 14 annual holidays
• Work from home options
• 4 weeks of PTO in your first year
• Voluntary ancillary benefits
• Free life insurance and long-term disability
• Dental insurance
• Dependent Care Flexible Savings Account (FSA) with low-cost health insurance options for dependents
• Tuition assistance and more

Location

Reno, NV

Schedule

Full-time, Monday through Friday from 8:30 AM to 5:30 PM; scheduling flexibility based on departmental and operational needs.