Operations Specialist

Overview

• Fully remote position
• Supports philanthropic and financial operations by maintaining accurate, compliant donor data and donation workflows.

Responsibilities

• Process donations from multiple sources, including partner organizations, direct mail, web forms, telemarketing, payroll deductions, and fund drives.
• Manage monthly sustainer adjustments.
• Reconcile and resolve payment declines and discrepancies.
• Maintain and update CRM database records with high accuracy.
• Fulfill internal requests from multiple departments.
• Research and resolve data and error issues promptly.
• Follow and improve standard operating procedures to enhance workflows.
• Assist with data cleanup and process improvement projects.
• Perform additional tasks that support team objectives.

Requirements

• High school diploma or GED.
• Minimum of two years’ experience in gift/payment processing, database management, data entry, or related operations.
• Strong computer skills, including proficiency with Microsoft Suite, spreadsheets, and operational tools.
• Excellent organizational and time management capabilities in a remote work setting.
• Adaptability to new systems and evolving processes.
• Clear communication skills and a customer-service orientation.
• Ability to maintain focus and accuracy during repetitive tasks.
• Commitment to diversity, equity, and inclusion.

Preferred Qualifications

• Experience with CRM systems such as Salesforce.
• Payment processing experience in high-volume environments.
• Familiarity with nonprofit giving and related financial practices.
• Exposure to bookkeeping or accounting.
• Interest in public media.

Compensation & Benefits

• Expected compensation range: $22.50 to $26.00 per hour, determined by experience and education.
• Medical plans with HSA and FSA options
• Dental insurance
• Vision insurance
• Paid parental leave
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Paid vacation, sick time, holidays, and volunteer time
• Employee assistance program
• 403(b) retirement plan

Location

• Fully remote