Order Management Analyst

Overview

The Order Management Analyst is responsible for processing orders and related billings for the organization’s products. This role requires close coordination with internal stakeholders and partners to ensure accurate order handling and adherence to established service level agreements and internal controls. Workload increases at month, quarter, and year end, so staying calm, prioritizing effectively, and maintaining accuracy under pressure are essential. Strong communication and organizational skills are key to success.

Responsibilities

• Review and validate order documentation from customers and partners, including quotes, services orders, purchase orders, and SOWs, to ensure processing and billing requirements are complete and accurate.
• Process orders, invoices, and credit memos in a timely manner using Salesforce, Zuora Billing, and Workday.
• Complete activities within month, quarter, and year end deadlines.
• Coordinate with cross-functional teams to resolve invoice inquiries and disputes in a timely manner.
• Ensure all activities comply with established controls, including SOX requirements.
• Maintain and retain proper documentation as required for order review and validation.
• Collaborate with cross-functional teams to ensure accurate data and account history.

Requirements

• Bachelor’s degree required; Accounting or Finance discipline preferred.
• Strong attention to detail and excellent customer service and communication capabilities.
• Strong analytical skills and ability to manage and prioritize multiple tasks.
• Ability to perform root cause analysis and propose process improvements and continuous improvement.
• Basic accounting knowledge and familiarity with revenue recognition principles.
• Strong English verbal communication skills.
• Ability to work accurately and efficiently under tight deadlines.
• Strong communication skills and ability to work effectively with Sales teams and customers or partners.
• Willingness to work extended hours at month end.
• Ability to collaborate with stakeholders across global regions in a remote environment.

Preferred Qualifications

• Experience with Salesforce, Zuora Billing, Workday, and AI-enabled tools.
• Prior order management experience in the SaaS industry.
• Knowledge of software licensing models and cloud business models.
• Fluency in Spanish (spoken and written).

Compensation & Benefits

Benefits include:

• Cafeteria, health insurance, life insurance, learning center, language courses, gym, vitamin bar, and an on-site company cafe with a barista.
• Extra days off in August and October, plus extra time off to volunteer for a cause close to your heart.
• Flexibility options: candidates may be eventually office based in Budapest, work fully remote long term, or a mix of both, with Hungary-based eligibility.
• Career development and support for professional growth.
• Paid volunteer time and other regionally tailored programs.
• Additional benefits include support and transparency from global/local leaders.

Location

Budapest

Equal Opportunity

The organization is an equal opportunity employer committed to fairness in the workplace. Qualified applicants are evaluated without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or need an alternative method due to limitations accessing or using the online application, accommodations are available.