Payment Posting and AR Specialist

Overview

This role involves managing payment posting and accounts receivable (AR) functions within a healthcare software environment focused on rehab therapy businesses. The position requires accuracy in posting insurance and patient payments, resolving errors, and supporting billing and reconciliation processes to maintain clean patient ledgers.

Responsibilities

• Review and accurately post insurance and patient payments in compliance with company policies and regulatory standards.
• Resolve auto-posted Electronic Remittance Advice (ERA) errors daily to prevent reconciliation issues.
• Import and upload payment files from clearinghouses and payer websites, ensuring timely batch processing.
• Manually post payments received via bank lockbox deposits, facility deposits, and RTA checks.
• Perform adjustments, billing corrections, auditing, and account analysis to maintain accurate patient ledgers.
• Assist with month-end reconciliation and closing processes, ensuring all payments, adjustments, and recoupments are recorded before finalization.
• Facilitate payment batch processing and collaborate with billing staff to correct posting discrepancies.
• Process remote bank deposits and manually post cash receipts deposited to local banks with timeliness and accuracy.
• Collaborate with Client Relations to research and resolve payment discrepancies, aiming to maximize electronic payment adoption.
• Provide Accounts Receivable support as time allows, including:
  • Researching and following up on outstanding insurance claims.
  • Preparing and submitting corrected or appealed claims with appropriate documentation.
  • Assisting with billing problem resolution and recommending adjustments or write-offs to management.
  • Supporting revenue cycle integrity through claim resubmissions, appeals, and patient balance reviews.

Requirements

• Knowledge of payment posting processes, including adjustments, write-offs, and refunds.
• Familiarity with medical billing, payer policies, insurance laws, and medical terminology.
• Proficiency with Google Workspace, Microsoft Word, Excel, PowerPoint, and Internet Explorer.
• Ten-key proficiency with speed and accuracy.
• Strong organizational skills with the ability to manage multiple tasks in a deadline-driven environment.
• Excellent written and verbal communication skills.
• Problem-solving skills with the ability to interpret instructions in various situations.
• Prior medical billing or accounts receivable experience preferred.

Compensation & Benefits

• Competitive salary
• Remote/hybrid work environment
• Potential equity compensation for outstanding performance
• Flexible paid time off (PTO)
• Company-sponsored lunches
• Company-paid disability and life insurance benefits
• Company-paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• Flexible Spending Account (FSA), Dependent Care Account (DCA), and commuter benefits
• 401(k) retirement plan
• Complimentary subscription to digital fitness classes and wellness content
• Access to a recovery suite at headquarters, including cold plunge, sauna, and shower

Location

Remote/hybrid work environment

This employer is committed to fostering a fair and respectful work environment and is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. The employer participates in E-Verify.