Overview
This role involves supporting payment workflows and maintaining accurate financial records, primarily focusing on group movement payments as well as payments for transient travelers. The position requires ensuring timely and organized documentation of transactions.
Responsibilities
Payment Processing
- Process outgoing payments, including invoices and electronic transactions
- Maintain accurate records of financial transactions and update tracking systems regularly
- Verify payment details and resolve discrepancies promptly
- Prepare and organize financial documents, reports, and spreadsheets
- Monitor payment schedules and follow up on outstanding items
Customer Service
- Communicate with clients regarding payment status
- Ensure compliance with company policies and financial procedures
- Perform general clerical duties such as data entry and document management
Vendor Liaison
- Maintain relationships with hoteliers and other vendors involved in payments
- Maintain contacts for prompt issue resolution
Internal Collaboration
- Meet weekly and monthly with the Service Delivery manager to review payment processing
- Work with team agents on ad-hoc payment requests when a CMC request is made
Qualifications
- Minimum 5 years of experience in the travel industry
- Strong knowledge of Sabre GDS is required
- Excellent written and verbal communication skills
- Strong customer service skills
- High attention to detail
- Proficient in Microsoft Office applications, especially Word and Excel
- Ability to recognize when to escalate issues to leadership
- Understanding of key organizational initiatives
Compensation & Benefits
- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401(k) plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance and auto, home, & renters insurance
The salary range provided complies with pay transparency laws and varies based on factors such as experience, location, and budget. This range applies to U.S. candidates; international candidates' salary will be based on the local market.
This role may be eligible for incentives, commissions, bonuses, or discretionary bonus programs based on financial goal achievement and individual performance.
Location
This position is open to candidates in the United States and may consider international candidates depending on local market conditions.
Equal Opportunity
The employer is an Equal Opportunity Employer and makes employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected class.