Payment Solutions Expert

Overview

The organization is seeking a passionate and talented Sr. Collections Specialist to support the daily operations of the Collections Department.

This role provides accounts receivable collections for existing customers and reports to the Collections Supervisor. The position is critical to department performance and requires a team player who can manage a variety of duties, support cross-functional teams, and assist with special projects.

Responsibilities

• Review A/R aging reports daily to identify delinquent invoices requiring immediate follow-up
• Contact delinquent customers by telephone, email, and letters according to collections policies
• Engage customers with a high level of professionalism
• Determine reasons for delinquency and work cooperatively to resolve account issues
• Document all collection efforts accurately and thoroughly for each assigned account
• Communicate regularly with leadership and peers on account status and escalations
• Ensure assigned accounts are managed in a timely and accurate fashion
• Review and report collections metrics weekly to track progress against monthly forecasted goals
• Support cross-functional projects and teams
• Provide accurate and timely reporting of performance metrics
• Complete other duties/tasks as assigned

Requirements

• Bachelor’s degree preferred
• Minimum of two years of collections, accounts receivable, or customer service experience required
• In lieu of a Bachelor’s degree: minimum of 5 years equivalent work experience required
• Excellent verbal and written communication skills, with the ability to effectively interface with a variety of individuals or groups frequently
• Process-minded with the ability to problem solve, detect patterns, and give advice on trouble shooting
• Advanced Excel skills and ability to work on complex issues
• Ability to work independently and under pressure to meet deadlines
• Highly organized and self-disciplined, with the ability to work in a fast-paced environment and willingness to learn
• Ability to perform normal office duties
• Ability to operate office equipment including computers and determine accuracy of work
• Ability to interact and participate in meetings

Preferred Qualifications

• Oracle experience
• Salesforce experience
• Bilingual in Spanish

Compensation & Benefits

• Starting Salary/Wage: $21.82 to $29.09
• Compensation decisions will not be based on a candidate's salary history.

Location

This opportunity assumes the successful candidate will be located in markets within the United States that warrant the compensation.